About the RoleWe are looking for a
Clinical Director to lead the launch and ongoing operations at our best-in-class PHP/IOP center. The Clinical Director is the onsite leader for Overstory Health's site, responsible for operational excellence, positive team dynamics, and patient satisfaction. You will lead the center's first location, laying the groundwork for future expansion across Massachusetts. This includes fostering an inclusive culture, achieving growth targets, maintaining community relationships, ensuring quality care delivery, regulatory compliance, and healthy financial performance. This role collaborates closely with the Medical Director to lead the onsite team, including Therapists, Case Managers, Billing & Coding staff, Receptionists, and Enrollment team members.
Key Responsibilities- Daily To-Do
- Manage clinician schedules and call-outs
- Serve as the final on-site point of contact for clinical questions and consultations; escalate to CMO as needed
- Serve as the final point of contact for daily on-site clinical operations; escalate to Head of Clinical Operations as needed
- Conduct intake consultations
- Oversee tracking of admissions, discharges, and transfers
Meetings
- Lead daily clinical huddles
- Lead weekly QA meetings
- Attend weekly clinical site meetings
- Lead monthly supervisor meetings
Management
- Provide clinical supervision for selected staff
- Support management of the internship program
- Lead onboarding of clinicians
- Conduct clinician performance reviews
- Provide administrative supervision
- Lead clinical team trainings
- Participate in clinical staff interviews as needed
Clinical
- Complete intakes, biopsychosocial assessments (BPS), and mental status examinations (MSEs)
- Provide clinical supervision
- Review and co-sign clinical notes
- Lead crisis response situations
Clinical Operations
- Complete incident reports
- Receive and address grievance reports and client complaints/feedback
- Monitor and maintain clinical team treatment compliance and quality
- Lead clinical work audits on a weekly, monthly, and quarterly basis
What Success Looks Like- Patients report improved well-being, confidence, and successful community reintegration.
- The clinic consistently meets or exceeds performance targets for quality, efficiency, and patient satisfaction.
- A cohesive, engaged, and motivated team collaborates to deliver exceptional care and operational excellence.
Qualifications- Master's degree in Counseling, Social Work, or a related field.
- Active licensure (LICSW, LCSW, LMHC, LPC, or LMFT) with at least three years of post-independent licensure experience.
- 5-7 years of clinical experience in high-level care settings (IOP/PHP, inpatient, residential, or ER), including at least two years in a leadership role.
- Proven ability to build and manage effective teams, especially in mental health settings.
- Strong strategic planning, operational management, and community engagement skills.
- Proficiency in Google and the ability to learn industry-specific software.
Compensation & Benefits- Competitive base salary and performance incentives
- Flexible time off policy (FTO)
- Comprehensive health insurance (medical, dental, vision) with no waiting period
- Short- and long-term disability insurance at no cost
- 401(k) with company match up to 4% of income
- Continuing education and license renewal reimbursements
- Supplemental benefits
