Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Clinic Manager is responsible for ensuring high quality patient care, efficient clinic operations, and effective human resources management for the 301 Arcadia Suite 607 Multidisciplinary Clinic. This role collaborates closely with administrative leaders, clinical departments, and medical staff to deliver exceptional patient services and a positive care experience. The Clinic Manager will collaborate closely with ambulatory nurse leadership, Internal Medicine nurse leadership, and other specialties as assigned. The Clinic Manager ensures operational alignment with organizational goals, maintains full compliance with regulatory requirements, and drives consistent performance across the clinic.

Essential Duties:

• Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
• Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
• Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Overseeing day to day clinic operations.
• Fostering a positive, professional, and collaborative work environment.
• Supervising, coaching, and developing clinic staff.
• Building and sustaining a stable, high performing team.
• Promoting shared decision making across all levels.
• Ensuring completion of required staff education and competencies.
• Leading and facilitating continuous process improvement efforts.
• Measuring and monitoring operational and clinical performance outcomes.
• Applying data driven insights to guide decisions and optimize workflows.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Bachelor's Degree Degree in a Related field
• Combined experience/education may substitute for Bachelor's Degree.
• Req 1 - 3 years Experience in managing clinical operations in a healthcare setting.
• Req Excellent people management skills.
• Req Ability to motivate and challenge staff.
• Req High frustration and ambiguity tolerance.
• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
• Req Ability to bridge the gap between administrative demands and clinical needs.
• Req High skill and experience in process improvement.
• Req Familiarity with Word processing, Microsoft office software and departmental applications.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Organization/time management skills.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

The annual base salary range for this position is $81,120.00 - $131,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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