IQVIA

Client Transition Specialist

IQVIA • $73K — $183K *
Parsippany, NJ 07054In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • Experience in client service or account support
  • Strong technical aptitude for learning new systems
  • Excellent communication, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with data, reporting tools, or analytics is a plus

Responsibilities

  • Serve as the main point of contact for client needs and requests
  • Ensure timely and accurate delivery of products and services
  • Maintain strong client relationships for long-term success
  • Collaborate with internal teams to resolve issues
  • Monitor service performance to meet client expectations
  • Research client inquiries and provide effective solutions
  • Support client engagements and participate in meetings

Benefits

  • Opportunity to build technical and client service expertise
  • Exposure to data, analytics, and technology-driven solutions
  • Development of client relationship management and problem-solving skills
  • Collaboration with cross-functional teams and experienced professionals
Full Job Description
Position Summary

The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.

Key Responsibilities

Client Transition Support
  • Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
  • Monitor transition milestones and track open items through completion.


Issue Resolution
  • Investigate and resolve routine client inquiries and first-line service issues.
  • Escalate complex items to appropriate support teams and monitor follow-up through closure.


Cross-Functional Coordination
  • Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
  • Coordinate activities needed to support successful client transition execution.


Client Communication
  • Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets..
  • Provide practical updates regarding transition status, open items, and next steps.


Process Improvement
  • Identify opportunities to improve transition processes and enhance client experience.
  • Document repeatable steps, status updates, and lessons learned to support future transitions.


Qualifications
  • Bachelor's degree or equivalent experience.
  • 2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
  • Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
  • Strong communication, organization, follow-up, and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.
  • Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
  • High learning agility.


Preferred Qualifications
  • Experience supporting pharmaceutical, biotech, or healthcare clients.
  • Ability to work effectively in a cross-functional and matrixed environment.


The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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