We are seeking a Client Training Manager to join our training department. In this role, you own the training relationship for Syllo's largest accounts, delivering white-glove service that directly shapes retention and expansion. You design and execute account-specific learning programs, maintain dedicated client portals, and translate usage data into actionable insights for clients. This is a senior individual contributor role at the intersection of instructional expertise and legal domain knowledge.
Key responsibilities
• Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each
• Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements
• Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration
• Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users
• Produce monthly and quarterly learning analytics reports for clients
• Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts' needs and with subject matter expert training leads to ensure curriculum development reflects latest workflows
• Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams
Qualifications
Note: this is a wish list. Please do not hesitate to apply if you only have some of these qualifications, especially if you come from a less traditional background. We value both current skills and proven potential, and will give you an opportunity to present your best foot forward as part of our hiring process.
• 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm
• Deep familiarity with legal workflows, litigation, and eDiscovery - JD preferred
• Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams
• Experience designing and delivering training programs tailored to distinct audience segments
• Comfort working with learning analytics platforms and translating data into client-facing narratives
• Experience with LMS platforms and client portal tools
• Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments
Capabilities
• Accountability: you follow through on commitments on your accounts
• Client focus: you think about what the client needs before they ask, and you design programs that reflect that
• Communication: you speak clearly to internal and external stakeholders
• Judgment: you know when to escalate a client concern and when to solve it yourself
• Adaptability: you tailor your approach to the account, not the other way around
Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K - $160K, with potential for a higher range for exceptional candidates
United States - Remote Pay Range
$130-$160 USD
