Fiserv

Client Tech Support Engineering - Sr Professional I

Fiserv$70K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of technical support and client service experience
  • 1+ year in troubleshooting hardware, software, and network issues
  • 1-3 years of banking or lending experience
  • 1-3 years of customer service experience
  • 1+ year experience with Office 365 and ticketing systems
  • 1+ year with FTP, SFTP, and file transfer technologies
  • Equivalent combination of education and experience may be considered.

Responsibilities

  • Provide timely technical support to clients and resolve their issues
  • Collaborate with internal teams for efficient issue resolution
  • Document client interactions and solutions in the support database
  • Assist in developing and enhancing support processes and tools
  • Maintain and update IT documentation and training materials
  • Manage secure file transfer processes for stakeholders

Benefits

  • Opportunities for professional development and growth
  • Collaborative team environment
  • Impactful work contributing to client satisfaction
  • Access to internal support tools and knowledge resources
  • Commitment to outstanding client support experiences.
Full Job Description
Job Title
Client Tech Support Engineering - Sr Professional I

About your role:

As a Client Tech Support Engineering - Professional II, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.

What you'll do:

Provide technical support to clients and resolve issues in a timely manner.

Collaborate with internal teams to ensure client issues are addressed efficiently.

Document and track client interactions and solutions in the support database.

Assist in the development and improvement of support processes and tools.

Maintain and update IT support documentation, FAQs, and training materials.

Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

3+ years of experience in technical support and client service

1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity

1-3 year banking or lending experience

1-3 years customer service experience

1+ year(s) of experience with Office 365, ticketing systems, and remote support tools

1+ year(s) of experience in FTP, SFTP, and other file transfer technologies

3+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

Experience in the financial services industry

Experience with automation tools and scripts

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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