AMERICAN SYSTEMS

Client Systems Admin/Helpdesk Support

AMERICAN SYSTEMS • $93K — $156K *
Colorado Springs, CO 80918In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required, plus 5-7 years of relevant experience
  • Active TS/SCI clearance necessary
  • Security+/A+/Net+ certification must be obtained
  • U.S. Citizenship required for security clearance
  • Strong technical background in system administration and help desk support

Responsibilities

  • Provide Tier I/II system administration and help desk support for classified systems
  • Install, configure, maintain, and update servers and workstations as needed
  • Respond to user requests via phone, email, and in-person support
  • Monitor system health and performance, and implement corrective actions
  • Maintain technical documentation, SOPs, and inventory records
  • Support cybersecurity compliance activities by applying necessary patches

Benefits

  • Comprehensive healthcare benefits
  • Paid leave and vacation time
  • Retirement plans to support future savings
  • Insurance programs for family protection
  • Education and training assistance for professional growth
Full Job Description
Overview
Responsibilities
  • ProvideTier I/II system administration and help desk supportfor classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
  • Install, configure, maintain, and updateservers, workstations, operating systems, and mission applicationsin accordance with Government security and operational requirements.
  • Respond to user requests throughphone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
  • Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
  • Maintain and updatetechnical documentation, SOPs, system inventories, audit logs, and configuration recordsto support continuity, compliance, and operational readiness.
  • Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.
Qualifications
  • Bachelor's degree and 5-7 years of related experience
  • TS/SCI clearance
  • Security+/A+/Net+ certification
  • U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93,900.00/Yr. - USD $156,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

About AMERICAN SYSTEMS

AMERICAN SYSTEMS is a government IT solutions provider. The Company provides solutions in national security, healthcare, and public sector markets. Its services include acquisition and lifecycle support, enterprise IT, healthcare IT, intelligence analysis, and training and simulation. The Company's customers include the Department of Defense, Department of State, Department of Justice, and Department of Homeland Security. AMERICAN SYSTEMS was founded in 1975 and is headquartered in Chantilly, Virginia.
Learn more about AMERICAN SYSTEMS
Size
1,500 employees
Industry
Information Technology
Founded
1975
* Ladders Estimates

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