Client Success Manager, Hospital Solutions

Location: Remote
About the Role

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role.

The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You're ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a "can-do" personality.

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns.
• Own client reporting to showcase progress towards goals and campaign performance.
• Strategically partner with Sales team for campaign execution through delivery to renewal.

Location: This role is Remote in the United States.

What We're Looking For

We're excited to meet candidates who have many of the following qualifications:

• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively

Nice to haves:

• 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

In your cover letter tell us about your experience working with clients and your experience working remotely!
Compensation

The anticipated total compensation for this role is $90,667 - $137,520, depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Annual bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.
Benefits

In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)