Job Description:
The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You'll act as a strategic partner to clients - consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes - while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who's equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.
What You'll be Doing
- Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
- Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
- Own client satisfaction, retention, and growth outcomes for your assigned accounts
- Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
- Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays)
- Lead clients through a smooth onboarding and product activation process
- Troubleshoot client issues on their behalf, coordinating across internal teams as needed
- Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams
What You'll Bring
- 3+ years of experience in client success or account management within programmatic advertising or ad tech - agency, DSP, or SSP experience all welcome
- Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
- Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
- Solid quantitative aptitude and comfort working in Excel/Sheets
- Experience with Agentic AI and DSP user interfaces preferred
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts
- Ability to work independently as well as collaboratively across teams
