Position Overview:As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a consistently exceptional lunch experience for our clients and their employees while ensuring operational excellence across multiple sites.
In this role, you will serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new accounts. This role requires approximately 30% local travel within Los Angeles, along with weekly in-office attendance at our Playa Vista location.
What You'll Be Doing:- Serve as the primary client-facing point of contact, managing day-to-day communications, recurring meetings, and Client Business Reviews to ensure proactive account management, timely issue resolution, and long-term relationship success.
- Support daily Popup operations of the Los Angeles market and drive execution success across a portfolio of clients.
- Manage the On-Site Coordinator Team, including scheduling, coaching and mentorship, and site-specific performance.
- Lead the successful launch of new client accounts, including coordinating with stakeholders, conducting on-site walk-throughs, overseeing system setup, and managing on-site implementation.
- Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
- Coordinate site evaluations and inspections with the health department.
- Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.
Who You Are:- You have 4-6+ years of experience in client success, account management, hospitality, and/or food service.
- You're a proactive relationship builder who anticipates client needs and brings insight, not just updates.
- Experience managing part-time or full-time staff preferred
- You love process, work fast, and care about the details
- You are savvy with technology and comfortable in a fast-paced environment
- You are optimistic in the face of problems and know that you're capable of finding solutions
- You can lift and carry up to 40 lbs. and stand for up to two hours
- You have strong communication skills and are comfortable giving direction
What We'll Hook You Up With:- Competitive market salary and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Monthly cell phone stipend
- Company-issued laptop
- Subsidized lunch program (ours!)
- A fulfilling, challenging adventure of a work experience
Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.The salary range for this role is between $80,000- $85,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.
