Client Success Executive

Center For Health Innovation

$110K — $140K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in Customer Success, Sales, BD, Project Management, IT, or Business Analysis.
  • Mid- to Senior-level knowledge of Cisco Enterprise Agreements; familiarity with other OEM products is a plus.
  • Background in Cisco licensing models and Smart Accounts.
  • Strong internal motivation and a passion for learning.
  • Project or process development skills.

Responsibilities

  • Engage with customers to drive satisfaction and success with our solutions.
  • Collaborate with internal teams to ensure seamless project execution.
  • Manage multiple projects and prioritize tasks effectively.
  • Develop strong relationships with peers, partners, and customers.
  • Analyze data to inform decision-making and strategy.

Benefits

  • Comprehensive health, dental, and vision care.
  • Profit sharing and 401k with company matching.
  • Generous paid time off policy, including parental and sick leave.
  • Tuition reimbursement and employee assistance programs.
  • Additional perks such as pet insurance and employee discount programs.
Full Job Description
  • Experience (2+ years) in the fields of Customer Success, Sales, BD, Project Management, Operations, IT, or Business Analysis.
  • Mid- to Senior-level understanding of Enterprise and Whole Portfolio Agreements with Cisco. Knowledge of other Original Equipment Manufacturers (OEM) products and solutions e.g. Palo Alto, RedHat, VMware, Dell, etc. is ideal but not required.
  • Experience supporting and working within Cisco licensing models and Smart Accounts.
  • Strong internal motivation and passion for learning.
  • Strong project or process development skills.
  • Experience dealing with all levels of corporate structure.
  • Ability to prioritize and organize effectively and manage multiple projects and assignments.
  • Critical thinker with a common-sense skillset.
  • Ability to develop strong, collaborative working relationships with peers, project teams, partners and customers.
  • Capacity to analyze and interpret data.
  • Experience in managing a team of highly functioning individuals, coordinating and delivering against a common goal amongst the team.
  • Up to 20% Nationwide travel is possible.

Education:
  • Undergraduate Degree in a related field or equivalent work experience is required.
  • Master's degree in a related field or equivalent work experience is preferred.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $110,000.00 to $140,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

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