About the Client Solutions Manager positionWe are looking for an to create long-term, trusting relationships with our customers. The Client Solutions Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Overall Role & Responsibilities:As a designated Atlas Client Solutions Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.
Account Manager responsibilities are:- Acting as a communication hub for clients/customers
- Building long-term rapport with customers
- Resolving customer disputes and attending to enquiries
- Providing reports on accounts
- Finding opportunities to assist with the growth of the company
- Developing ideas/strategies to help build a good relationship with clients
- Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients.
- Generate bid proposals, as a result of client requests for your allocated client accounts.
- Consult with Clients on sample design and business issues.
- Gather country specific healthcare data to present to clients for proper targeting and set study expectations.
- Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.
- Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
- Act as Liaison point between operations and client as needed.
- Maintain relationship with existing vendors while scoping new vendors worldwide.
- Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.
- Provide support for the Project Management team to problem solve and create solutions.
- Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
- Assist Senior VP with business development.
- Working directly with our Atlas Primary Finance team to ensure timely invoicing.
- Provide key internal performance data for your accounts.
- Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.
- Assisting with critical issues and escalations on projects
- Finding opportunities to assist with the growth of the company.
- Developing ideas/strategies to help build a good relationship with clients.
- Gather country specific healthcare data to present to clients for proper targeting and set study expectations
- Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects
- Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects
- Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
- Consult with Clients on sample design and business issues
Account Manager requirements are:- Experience in an account management role or related profession
- 8+ years experience working within the Healthcare sector is preferred
- Excellent communication skills
- Excellent in both written and spoken english
- Detail oriented
- Out of the box thinker
- Pro-active in communicating
- Comfortable speaking on the phone and writing emails to clients
- Experienced with CRM software and MS Office 365
- Knowledgeable about delivering solutions based on customer needs
- Ability to manage multiple projects
- Excellent negotiation and leadership skills
- BA/BSc degree in Marketing, Business or related field
- Knowledge of the Healthcare Industry and the understanding of different therapy areas
