JP Morgan Chase & Co.

Client Servicing Communications Senior Associate

JP Morgan Chase & Co.$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in marketing, communications, or a related field
  • Strong writing and editing focus on clarity and brand alignment
  • Familiarity with regulated communications and compliance processes
  • Proven ability to manage cross-functional workflows
  • Strong attention to detail and documentation skills

Responsibilities

  • Drive initiatives to enhance communication workflow consistency and quality
  • Oversee and improve the end-to-end client experience
  • Recommend scalable and automated communications solutions
  • Develop and refine governance standards and templates
  • Interpret regulatory requirements alongside Legal and Compliance teams
  • Prepare governance forum materials and track follow-ups
  • Monitor industry trends and translate insights into actionable improvements

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities to lead strategic initiatives
  • Focus on enhancing the client experience
  • Potential for professional growth within Wealth Management communications
  • Emphasis on communication quality and client outcomes
Full Job Description
JOB DESCRIPTION

Step into the role of Senior Associate, Client Servicing Communications, where you will shape and elevate how we communicate with clients across key servicing touchpoints. You will play a critical role in advancing scalable, compliant, and client-centered communications that strengthen trust and improve the overall experience.

 

As a Senior Associate in Wealth Management Client Servicing Communications, you will support the Vice President of Client Servicing in improving client-focused servicing communications through strategy, governance, and partnerships. You will drive strategic initiatives and evolve standards, templates, and operating rhythms to support scalable, high-quality communications. You will partner closely with product, legal, compliance, and delivery teams to ensure communications are clear, compliant, and aligned with brand expectations while enhancing the end-to-end client experience.

 

Job responsibilities

  • Drive initiatives that improve consistency, quality, and speed across the servicing communications workflow 

  • Oversee the end-to-end client experience and identify opportunities to enhance client-facing communications 

  • Recommend scalable solutions and introduce automation opportunities to improve efficiency and reduce manual effort 

  • Strengthen governance by developing and refining standards, templates, and review processes 

  • Partner with Legal and Compliance teams to interpret regulatory requirements and implement repeatable guidance 

  • Support governance forums by preparing materials, tracking decisions, and driving follow-ups 

  • Monitor industry trends and regulatory updates and translate insights into actionable improvements 

  • Define and track performance metrics to measure communication effectiveness and impact 

  • Partner with internal teams and external vendors to ensure delivery of high-quality, production-ready communications

 

Required qualifications, capabilities, and skills 

  • 3 plus years of experience in marketing, communications, or a related field

  • Strong writing and editing skills with a focus on clarity, consistency, and brand alignment

  • Familiarity with regulated communications and legal or compliance review processes

  • Proven ability to manage cross-functional workflows and meet deadlines in a fast-paced environment

  • Strong attention to detail and ability to document processes and decisions clearly

 

Preferred qualifications, capabilities, and skills

  • Experience with customer servicing communications (letters, statements, notices, FAQs, digital messages)
  • Knowledge of accessibility and plain language standards for customer communications
  • Basic familiarity with governance frameworks, risk/controls, or quality assurance methods

 

Additional information 

  • This role partners across product, legal, compliance, and vendor teams to drive scalable communication solutions 

  • Success is measured through improvements in communication quality, consistency, and client experience outcomes

 

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

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JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

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Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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