EPIQ Systems

Client Services Project Manager

EPIQ Systems$90K — $115K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of project management experience; 2+ years in legal admin, paralegal, or settlements preferred for external candidates.
  • Bachelor's degree in Legal Studies, Business Administration, or related field, or equivalent experience.
  • Proven track record managing complex projects and client relationships simultaneously.
  • Strong proficiency in Microsoft Office and project management platforms.
  • Experience in mentoring or managing team members.
  • Knowledge of data workflows and document review processes.

Responsibilities

  • Manage projects from initiation through delivery, aligning with client objectives and internal standards.
  • Act as a trusted liaison for client engagements, managing expectations and resolving issues.
  • Participate in consultative discussions and coordinate cross-functional support.
  • Mentor team members and foster collaboration to ensure strong project delivery.
  • Support continuous improvement by identifying and resolving recurring issues and contributing to best practices.
  • Oversee project forecasting, budgets, billing, and reporting using approved platforms.
  • Leverage project management technologies to streamline workflows and project goals.

Benefits

  • Remote work flexibility
  • Mentorship and professional development opportunities
  • Health and wellness programs
  • Employee recognition and rewards
  • Comprehensive benefits package including insurance and retirement plans.
Full Job Description
Job Description:

Job Responsibilities:

Project Leadership:
  • Manages projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.


Client Engagement:
  • Serves as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
  • Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.


Team Management:
  • Provides mentorship and foster collaboration by coaching team members, modeling leadership, and coordinating cross-functional efforts to ensure strong performance and seamless project delivery.


Process Improvement:
  • Supports root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
  • Contributes to refining standard operating procedures and best practices across all process improvement areas.


Financial Oversight:
  • Manages project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
  • Demonstrates adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals


Job Requirements:

Required Qualifications:
  • 5+ years project management experience total;
    • For External Candidates - At least 2+ years of legal admin, paralegal, settlement experience preferred
  • Bachelor's degree in Legal Studies, Business Administration, or a related field (or equivalent experience.)
  • Demonstrated success managing multiple complex projects and client relationships concurrently.
  • Proficiency in Microsoft Office and project management platforms.
  • Experience mentoring or managing team members.
  • Familiarity with data workflows and document review processes.


Key Skills:
  • Project Leadership
  • Client Relationship Management
  • Cross-Functional Collaboration
  • Consultation
  • Financial Acumen


#LI-RC1

#LI-Remote

The Compensation range for this role is $90,000 - $115,000 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location


Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success


Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement


Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management


Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

About EPIQ Systems

Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
Learn more about EPIQ Systems
Size
1,500 employees
Industry
Founded
1988
NASDAQ

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