The Role

The Client Services Manager, Olympics and Paralympics manages the relationship with the LA28 client, providing front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country. Operating at the intersection of relationship management, technical expertise, and live event execution, this role works closely with our LA28 client and ticketing venue partners to provide support for all AXS products and services and deliver seamless fan experiences. Each Manager plays a critical leadership role by developing close relationships with the clients and acting as the primary resource for all event configuration and box office inquiries.

What you will do

• Owns event configuration and execution for complex, high-profile events, including multi-venue and/or multi-sport environments. Troubleshoots and resolves product and service-related issues, modifies events, develops positive client relationships, and conducts themselves in a manner that exemplifies our high service standards.
• Acts as a subject matter expert across all products and services, influencing product improvements based on client needs and usage.
• Oversees high-volume support requests, ensuring prompt communication and follow-up with clients and timely resolution.
• Provide guidance on best practices for event and promotion configuration.
• Leads communication of critical updates (policies, product changes, system enhancements) to clients and internal teams, ensuring clarity and adoption at all levels.
• Leads and Manages resolution of high-impact issues with authority to make real-time decisions during live Olympic onsales and events that protect revenue and fan experience.
• Ensures financial and operational integrity across events, including validation of configurations, adherence to best practices, and mitigation of revenue risk
• Manages and enforces team performance, setting productivity, quality, and service standards aligned with organizational goals. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes.
• Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.

What you'll Bring

• BA/BS Degree (4-year)
• 4-6 years Related experience
• 4-6 years Experiencing in leading a high-functioning customer service team.
• 4-6 years Live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types.
• Adept at problem solving and decision making in a high-pressure environment.
• Committed to collaboration and teamwork.
• Committed to ongoing education and skills development to stay on top of technical advances.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adaptable; able to pivot as priorities and processes change

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $80,000-$105,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.