MissionThe Client Services Manager owns the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams - ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. Without this role, client relationships erode and revenue opportunities go unnoticed.
This is a hybrid role requiring onsite presence 4 days per week.Outcomes - What Success Looks Like in 6-12 Months- Campaigns executing on time and on spec across the portfolio - Assigned accounts move through the full campaign lifecycle - kickoff through delivery - without chronic delays, missing assets, or escalations caused by execution gaps.
- Client relationships that are warm, responsive, and trust-based - Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage.
- Reporting delivered with insight, not just data - Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next.
- Upsell and renewal opportunities identified and flagged proactively - At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them.
- Internal teams unblocked and informed - Demand-side needs, revenue blockers, and client feedback are being routed to the right internal teams quickly and clearly, keeping campaigns on track without unnecessary escalation.
Skills - Core Technical CapabilitiesRequired- 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
- Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
- Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
- Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
- Familiarity with digital media metrics and industry terminology
Preferred- Experience working across cross-functional teams including sales, operations, and creative
- Exposure to campaign troubleshooting in direct or programmatic environments
Competencies - Behaviors We Like to SeeAttention to Detail and Follow-Through- Catches discrepancies in assets, tags, and reporting before they become client issues
- Tracks open items across multiple accounts without dropping threads or waiting to be reminded
Proactive Problem-Solving- Identifies issues early and moves toward a solution before escalating
- Asks the right questions to unblock themselves rather than waiting for direction
Clear and Organized Communication- Keeps clients and internal stakeholders informed with updates that are timely, accurate, and appropriately concise
- Manages competing priorities across accounts without losing clarity on what needs to happen next
Collaborative by Default- Works well alongside sales, operations, and senior CS team members - sharing context freely and following through on shared commitments
- Approaches cross-functional relationships as a partner, not a ticket-submitter
In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.
U.S Salary Range
$80,000-$93,000 USD
