Client Services Manager | Captive
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?
- Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
- Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.
- Enjoy flexibility and autonomy in your daily work, your location, and your career path.
ARE YOU AN IDEAL CANDIDATE?You bring strong leadership, client focus, and operational expertise, with experience managing complex programs across captive environments. You build trusted relationships, lead teams effectively, and drive results. You're motivated to make an impact and thrive in a collaborative, growth-focused environment. If you're ready to take the next step and make a difference, we encourage you to apply.
WORK LOCATIONS Tampa, FL
PRIMARY PURPOSE OF THE ROLE To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
ESSENTIAL RESPONSIBILITIES OF THE ROLE- Performs client renewal and Client Service Instruction preparation for assigned clients.
- Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
- Educates the client on loss data - drivers of cost impacting assigned programs.
- Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
- Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
- Coordinates client contracts.
- Travel as required.
SUPERVISORY RESPONSIBILITIES- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONSEducation & Licensing: Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Experience: Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.
TAKING CARE OF YOU - Flexible work schedule.
- Referral incentive program.
- Opportunity to work in a remote environment.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.
Mental
: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical
: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTEEmployment may be contingent upon successful completion of a motor vehicle record (MVR) check, where job-related.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
