Client Services Manager (Agency Relationships)

Tatari

$80K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Economics, Statistics, or Business Administration preferred.
  • 2+ years in post-sales account management or client success.
  • Strong grasp of linear and streaming TV landscape.
  • Exceptional data storytelling and presentation skills.
  • Detail-oriented and well-organized, meeting-prepared.
  • Comfortable bridging conversations between engineering and marketing teams.
  • AI savvy, embracing AI for enhanced productivity.

Responsibilities

  • Serve as the main contact and strategic advisor for agency and client partners.
  • Collaborate weekly with the Media Buying team to enhance TV campaigns and address performance challenges.
  • Master Tatari's platform and leverage expertise from internal teams to address client needs.
  • Translate campaign performance metrics into clear optimization strategies.
  • Conduct weekly performance reviews, presenting insights that foster client growth.
  • Establish and nurture relationships with key agency stakeholders.

Benefits

  • Equity compensation included.
  • Health insurance available for you and your dependents.
  • 401K, FSA, and commuter benefits provided.
  • $150 monthly spending account.
  • $1,000 annual budget for continued education.
  • $500 reimbursement for work-from-home expenses.
  • Unlimited PTO and sick days.
  • Monthly Company Wellness Day Off offered.
  • Office snacks, drinks, and catered lunches.
  • Engagement in team-building events is encouraged.
  • Hybrid schedule with 2 days in-office required.
Full Job Description
As a Client Services Manager, you'll be the trusted advisor to a portfolio of agencies and their clients. You'll drive account growth through data-driven insights, cross-functional collaboration with internal teams, and strategic counsel on TV buying and optimization. This is a fast paced environment and requires a way of working that is agile and flexible. Responsibilities: • Serve as primary contact and strategic advisor to agency + client partners • Partner weekly with Media Buying to scale TV campaigns and troubleshoot performance issues • Master Tatari's platform and leverage internal experts (Engineering, Data Science, etc.) to prioritize and solve client problems • Synthesize campaign performance data into clear, actionable optimization recommendations • Present weekly performance reviews and strategic narratives that drive client expansion • Build and maintain relationships with key agency stakeholders (up to 10% travel) Qualifications: • Bachelor's degree (Marketing, Economics, Statistics, or Business Administration preferred) • 2+ years in post-sales account management or client success • Strong grasp of linear and streaming TV landscape • Exceptional data storytelling and presentation skills-ability to translate technical concepts for non-technical audiences • Detail-oriented, well-organized, and meeting-prepared • Comfort bridging conversations across engineering and marketing teams • AI forward - you embrace AI for process and productivity • Bonus: understanding of digital marketing (i.e. SEM, FB), experience with programmatic buying, advanced Excel and data visualization skills. Benefits: • Competitive salary ($80,000 - $110,000/annually) • Equity compensation • Health insurance coverage for you and your dependents • 401K, FSA, and commuter benefits • $150 monthly spending account • $1,000 annual continued education benefit • $500 WFH reimbursement • Unlimited PTO and sick days • Monthly Company Wellness Day Off • Snacks, drinks, and catered lunches at the office • Team building events • Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION #LI-HYBRID

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