Client Services DirectorLead People. Solve Challenges. Create Impact. Build Your Legacy.Location: Jenkintown, PA - On-Site
Employment Type: Full-Time, Exempt
Who You AreYou are a
people-first leader who brings out the best in others and understands that strong results begin with a strong team.
You are:
- A proven leader with experience managing service, care, hospitality, or client-focused teams
- Comfortable managing complexity and solving problems others may find overwhelming
- Skilled at building relationships while also holding teams accountable
- Calm, composed, and decisive in high-pressure or emotionally sensitive situations
- A natural coach, mentor, and culture builder
- Someone who sees the big picture but is willing to roll up your sleeves and get involved
- Enterprising and ambitious-motivated to build a meaningful career, create a future for your family, and leave a legacy of your own
What You'll Do👥 Lead, Inspire & Develop a High-Performing Team- Provide leadership and direction to the overall office team, including Operations, Wellness, and HR, with Marketing as a dotted-line function
- Develop and mentor leaders and team members across the organization
- Build a collaborative, accountable, and solutions-focused culture
- Serve as a visible cheerleader and supporter for all office functions
📋 Lead Operations With Precision- Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions
- Coordinate hundreds of moving parts to ensure the right support is in place at the right time
- Help solve daily operational challenges, including client/caregiver matching and continuity of care
- Partner with the Recruitment team to support strong hiring decisions and talent acquisition
- Support the Wellness team with assessment and supervisory visits when needed
🌟 Champion the Client & Caregiver Experience- Lead with a Client First mindset
- Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism
- Elevate every touchpoint of the client and caregiver experience
- Ensure families and team members feel heard, valued, and supported
🧩 Solve Problems & Improve Systems- Identify gaps in processes, systems, and workflows
- Design and implement smarter, more effective solutions
- Break complex challenges into manageable, actionable steps
- Anticipate issues before they become problems and create sustainable solutions
🤝 Build Alignment Across Teams- Collaborate with other Visiting Angels offices and cross-functional teams to leverage best practices and synergies
- Create alignment across departments and ensure shared accountability for client outcomes
- Step in and support the team wherever needed
- Participate in an on-call rotation approximately every 2-3 weeks
• Protect Compliance, Quality & Trust- Uphold industry standards, state regulations, and quality documentation requirements
- Maintain consistency and reliability in the delivery of services
- Protect the trust that families place in Visiting Angels every day
What You Bring- Bachelor's degree preferred
- 10+ years of experience leading people and service operations in healthcare, hospitality, luxury hospitality, senior living, or another client-focused industry
- Proven experience managing managers and leading diverse teams in high-pressure environments
- A track record of building strong teams and improving operational performance
- Exceptional problem-solving and decision-making skills
- Strong emotional intelligence and the ability to navigate sensitive conversations with clients, families, and team members
- Strong communication, coaching, and relationship-building skills
- Technical proficiency with Microsoft Office and scheduling/CRM systems
- Flexibility to support the team during occasional evenings or weekends
- Willingness to participate in on-call responsibilities
Hospitality Leaders: Your Experience Matters HereIf you have built your career in
luxury hospitality or hotel operations, you already understand many of the skills this role demands:
Leading people. Delivering exceptional service. Managing complexity. Resolving escalations. Creating consistency. Building a culture of excellence.Experience with
Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, or other high-end hospitality organizations is highly relevant and strongly encouraged.Apply today and take the next step in building your legacy. 
