Medallia

Client Services, Consultant (Public Sector)

Medallia • $80K — $110K *
Mclean, VA 22101In-Person
Education, Government & Non-Profit
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 1+ years in client-facing, technical professional services role
  • Bachelor's degree or equivalent experience with tech interest
  • Experience in Javascript, HTML, XML
  • Strong analytical skills to synthesize large data volumes
  • Proficient in high-impact communication to C-suite
  • Results-oriented with focus on client success
  • Familiarity with data transfer protocols like SFTP, API, etc.

Responsibilities

  • Analyze customer experience data to identify trends and growth opportunities
  • Act as a trusted advisor to ensure maximum client ROI and KPI improvement
  • Translate business objectives into effective technical solutions
  • Manage account performance to align with client's evolving needs
  • Collaborate with Product and Sales teams to meet client visions
  • Configure the Medallia platform and support testing processes

Benefits

  • Transformational role influencing organizational culture
  • Opportunity to work with leading global brands
  • Engagement in cross-functional collaboration
  • Focus on continuous learning and professional growth
  • Be a strategic partner rather than just a technician
Full Job Description
Overview

The Role:

At Medallia, we don't just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Responsibilities

  • Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
  • Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value-optimizing processes and improving key performance indicators (KPIs) through the platform.
  • Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
  • Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
  • Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia's capabilities with the long-term visions of the world's most influential brands.
  • Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes


Qualifications

Minimum Qualifications:
  • 1+ years of experience in a client-facing, technical, professional services or closely related role
  • Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Preferred Qualifications:
  • Technical experience including Javascript, HTML, XML
  • Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
  • High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
  • Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
  • Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
  • Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
  • Ability to understand, synthesize, and translate between business problems and technical concepts


About Medallia

Medallia is a software company that provides customer experience management solutions. The company was founded in 2001 by Borge Hald and Amy Pressman and is headquartered in San Francisco, California. Medallia's software allows businesses to collect and analyze customer feedback across multiple channels, including email, social media, and mobile. The company's clients include some of the world's largest brands, such as Hilton, Delta Air Lines, and Mercedes-Benz. Medallia went public in 2019 and is traded on the New York Stock Exchange under the ticker symbol MDLA.
Learn more about Medallia
Size
2,037 employees
Market Cap
$5.3 billion
Industry
Enterprise Technology
Net Income
-$148.6 million
Founded
2001
Revenue
$477.2 million
NASDAQ
MDLA
* Ladders Estimates

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