Client Service Manager

Crete Professionals Alliance

$75K — $95K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA, CPA, or professional certification preferred.
  • 5-7+ years in client service or relationship management within CPA or professional services.
  • Strong knowledge of accounting, tax, and advisory services.
  • Proven track record delivering premium client experiences for high-net-worth clients.
  • Exceptional communication, judgment, and interpersonal skills.
  • Highly organized and detail-oriented with a proactive mindset.
  • Respect for confidentiality and accounting ethics.

Responsibilities

  • Act as a senior relationship manager for a select group of premier clients.
  • Serve as a liaison between clients and internal teams to maintain clarity and service continuity.
  • Anticipate client needs by understanding their business and financial position.
  • Provide guidance on firm services and assist clients with accounting and tax matters.
  • Coordinate service delivery timelines to ensure compliance and accuracy.
  • Translate complex tax and accounting concepts into understandable terms for clients.
  • Monitor client satisfaction and address issues swiftly and professionally.

Benefits

  • Health, Dental, and Vision Insurance with options for fully paid employee-only coverage.
  • Company-Paid Life and Long-Term Disability Insurance.
  • Ancillary benefits like supplemental life insurance and short-term disability options.
  • Classic Safe Harbor 401(k) Plan with employer contributions.
  • Access to professional growth opportunities, including Becker and LinkedIn Learning.
Full Job Description
Client Service Leaders - This Is Not a Traditional Accounting Role.

At Cutler Advisors, we don't just provide accounting and tax services. We deliver a white-glove client experience to business owners and high-net-worth individuals who expect more.

We're hiring a Client Service Manager who sees client relationships as a craft - not a task list.

The Opportunity

This is a high-touch, client-facing leadership role for someone who thrives at the intersection of service, strategy, and trust.

You won't be "managing accounts." You'll be:
  • The trusted advisor
  • The proactive problem-spotter
  • The credible voice clients rely on
  • The bridge between clients and our accounting, tax, and advisory teams

If you naturally anticipate needs before they're spoken, this role was built for you.

What You'll Do
  • Serve as the senior relationship lead for a curated portfolio of premier clients
  • Deliver a concierge-level, white-glove experience
  • Translate complex accounting and tax concepts into clear, confident communication
  • Anticipate needs by deeply understanding each client's business and financial landscape
  • Coordinate seamlessly with internal teams to ensure consistent, high-quality execution
  • Oversee onboarding and elevate the client journey from day one
  • Protect the client experience with urgency, discretion, and professionalism
  • Partner with leadership to continuously refine and elevate service delivery

This role is about ownership, polish, and proactive service.

Who Thrives Here

You may be a strong fit if you:
  • Have 7+ years in client service or relationship management within a CPA or professional services firm
  • Have supported sophisticated or high-net-worth clients
  • Communicate with executive presence and strong judgment
  • Are highly organized, detail-oriented, and proactive
  • Hold confidentiality and ethical standards in the highest regard

CPA, MBA, or advanced credentials strongly preferred.

Job Details
  • Job Type: Full-time
  • Schedule: Monday - Friday, 9:00 AM - 5:30 PM
  • Work Location: Hybrid (3 days a week in office)
  • Location: Tucson, AZ


This position operates as part of a collaborative team environment, supporting clients with professionalism, discretion, and responsiveness.

#LI-LC1
Compensation & Benefits

The total rewards package at Current includes base salary and benefits.

Our salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

We provide a robust benefits package, including:
  • Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
  • Company-Paid Life and Long-Term Disability Insurance
  • Ancillary Benefits such as supplemental life insurance and short-term disability options
  • Classic Safe Harbor 401(k) Plan with employer contributions
  • Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning

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