Who we are looking forIn this customer-facing role within the Client Service organization of the Investment Services division, you will be responsible for overseeing end-of-night service performance, managing projects, and coordinating across cross-functional operations and technology teams to ensure high-quality outcomes for our clients. The role serves as a primary point of contact combining service governance, relationship oversight, and solutioning capabilities to enhance the client experience through the power of One State Street.
What you will be responsible forAs Assistant Vice President you will
- Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
- Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
- Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
- Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
- Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
- Begin to focus on strategic aspects of maintaining long-term relationships and helping to grow share of wallet.
- Keep senior management informed of new developments, service issues, and potential new business opportunities.
What we value These skills will help you succeed in this role
- Ability to work effectively with a strong sense of partnership with internal groups, as necessary, to achieve desired results for our clients.
- Operate with minimal supervision and an owner's mindset in a complex, fast-moving environment.
- Experience in a client-facing role, robust communications skills, and some experience with presentations.
- Proficiency on Enterprise platforms.
Education & Preferred Qualifications- BS/BA degree required. Must have 4-6 years of financial services experience in operational, product management, or a project oversight capacity.
- Strong communication skills and ability to present to clients and senior STT management.
Additional requirements- Experience with Canadian-domiciled products a plus.
Are you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range: $80,000 - $140,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
