Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Estimated annual base pay: $95,000(minimum) - $123,000(midpoint) - $152,000(maximum)
All Levels are eligible for the benefits below:- All members included in annual cash bonus opportunity.
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and Training/Professional Development opportunities for all members
- 12 paid holidays, including floating holidays.
- Industry leading medical, dental, and vision Insurance upon date of hire
- Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
- Paid parental leave.
- Adoption Assistance
- Employee Assistance Program, including mental health benefits.
- Member Life & AD&D / Long Term Disability / Member Optional Life
- Member referral bonus
- Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
- Voluntary benefits, including:
- Home / Auto Insurance discounts
- Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
Key Responsibilities:- Technical Support: Provides expert guidance and support to less experienced colleagues, enhancing team competency and efficiency. Diagnoses and resolves advanced technical problems that are atypical or occur infrequently.
- Documentation: Maintains accurate documentation of client, network and server configurations, processes, and procedures to enhance team efficiency.
- System Maintenance: Performs regular maintenance and updates on client, network and server infrastructure. Troubleshooting and resolution of related problems.
- Project Leadership: Leads small-scale projects, across and IT and the business, related to client, network and server deployments, coordinating resources and ensuring timely completion.
- Technical Guidance: Provide technical guidance by serving as an informal mentor and resource for growing team members, offering support and sharing expertise to help them develop skills. Actively drive the exploration and adoption of new technologies within the group to enhance innovation, efficiency, and overall team capability.
Key Skills:- Problem Solving: Ability to identify, analyze, and resolve complex technical issues efficiently.
- Networking Fundamentals: Strong understanding of network protocols, configurations, and troubleshooting in support of client and server communications.
- Strategic Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders at all organizational levels, ensuring clarity, alignment, and informed decision-making.
- Security Management: Expertise in implementing and maintaining security measures to protect global client, network and server infrastructures.
- Technical Documentation: Skilled in utilizing existing tools to enhance solution accuracy and support continuous service improvement. Focused on improving resolution times and maintaining SLA targets through data-driven insights and process refinement. Reviews and approves solutions for systems and processes.
- Customer Service: Provide high-level technical support with a focus on delivering exceptional customer service, handling escalations, and ensuring a user-centered service delivery. Understand priorities and can lead others when there are major problems. Understand the business impact of problems and select the most effective resolution balancing disruption and time to resolution.
- Server Administration: Proficient in managing and maintaining server environments, including installation, configuration, and updates. Knowledgeable in industry best practices and capable of integrating them into client, network and tserver management.
- Backup Solutions: Competent in establishing new and managing existing data backup and recovery processes. Develops, maintains and tests local DR plans.
- Scripting and Automation: Proficiency in creating new scripts to automate advanced administrative tasks.
- Project Management: Skilled in leading small-scale projects, managing resources, and ensuring timely completion.
Application window is anticipated to close 7 days from original posting date.
