Marsh McLennan

Senior Analyst - IT Support

Marsh McLennan • $75K — $95K *
Nashville, TN 37211In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate or bachelor degree in a relevant field
  • 5 years of experience in desktop repair and troubleshooting
  • Experience with ticketing systems like ServiceNow
  • Proficient communication skills for documentation of incidents

Responsibilities

  • Provide end-user IT support through in-person, phone, and virtual channels
  • Build, deploy, and support laptops and end-user devices
  • Respond to incidents and service requests, assessing impact and prioritizing accordingly
  • Reconfigure laptops and perform tune-up services as needed
  • Document issues and resolutions in the incident management system

Benefits

  • Professional development opportunities
  • Inclusive and vibrant workplace culture
  • Diverse career opportunities with various benefits to enhance well-being
Full Job Description
Company:
Marsh

Description:

We are seeking a Senior Analyst - IT Support that will provide end-user IT support to colleagues through in-person, phone, and virtual channels, resolving incidents and service requests for laptops and other MMC devices and technologies. The position includes building, deploying, reconfiguring, troubleshooting, and repairing hardware and software, documenting work accurately in the incident management system, and escalating or routing issues to the appropriate resolver groups when needed. It also involves proactive support through digital monitoring tools, partnership with engineering teams to remediate at-risk devices, training and knowledge sharing, participation in projects, and occasional after-hours support, training, time tracking, and travel as required.

We will count on you to:
  • Provide end-user IT support to colleagues through multiple channels, including in-person support, phone assistance, and virtual walk-ups (Zoom).
  • Build, deploy, and support laptops and other end-user devices; install, maintain, troubleshoot, and repair MMC hardware, software, and mobility technologies.
  • Respond to and resolve incidents and service requests; assess impact, prioritize appropriately, and escalate with the required level of urgency.
  • Reconfigure existing laptops and perform tune-up services, including quick fixes and device re-imaging, as required.
  • Document all issues and resolutions in accordance with standard operating procedures, ensuring accurate and complete ticket records.


What you need to have:

  • Associate or bachelor degree
  • 5 years of experience in desktop repair and troubleshooting hardware and devices
  • Experience with ticketing systems such as ServiceNow
  • Proficient communication skills being able to document incidents and resolutions


What makes you stand out:

  • Familiarity with DNS, SLAs, BSOD terminology
  • Ability to coordinate escalations accordingly collaborating with cross-functional teams
  • Experience using the NexThink application to support day-to-day operational or service-related tasks
  • Familiarity with Applied Epic or similar insurance industry systems, with the ability to navigate and support related workflows
  • Experience coordinating warranty or guarantee cases with OEM providers, including follow-up, documentation, and resolution tracking


Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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