5+ years of experience in office services, hospitality, or workplace operations in a corporate environment
2+ years of leadership or supervisory experience
Strong executive presence with excellent communication skills
Proven ability to manage multiple priorities in a fast-paced setting
High attention to detail with a commitment to service excellence
Proficiency in Microsoft Office and workplace management tools
Responsibilities
Lead and develop a team to deliver high-quality service
Set clear expectations and conduct performance evaluations
Ensure a high-touch experience for clients and internal stakeholders
Oversee conference room readiness and event support
Manage daily office services functions, including mailroom and reprographics
Coordinate with external vendors to ensure service quality
Uphold organizational standards and conduct regular service area audits
Benefits
Reputable office environment in a high-profile New York location
Opportunity to work in a fast-paced, engaging corporate setting
Professional development and leadership coaching
Influence the quality of service delivery and operational standards
Collaboration with senior executives and various stakeholders
Full Job Description
Job DescriptionJob DescriptionWe are seeking an experienced Office Services & Hospitality Team Lead to oversee daily operations within a high-profile New York office environment. This role is responsible for delivering a seamless, elevated experience for clients and employees through exceptional service standards, operational efficiency, and strong team leadership. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, client-facing corporate setting.
Key Responsibilities:Team Leadership & DevelopmentLead, coach, and develop a team of office services and hospitality professionals to ensure consistent delivery of high-quality serviceSet clear expectations, provide ongoing feedback, and conduct performance evaluationsFoster a culture of accountability, professionalism, and continuous improvement
Hospitality & Client ExperienceEnsure a high-touch experience for clients, guests, and internal stakeholdersOversee conference room readiness, catering coordination, and event supportAct as a point of escalation for service-related issues, resolving concerns promptly and effectively
Office Services OperationsManage daily office services functions including mailroom operations, reprographics, supplies management, and facilities coordinationMaintain and refine standard operating procedures to drive efficiency and consistencyMonitor service levels and implement improvements where necessaryV
Vendor & Stakeholder ManagementCoordinate with external vendors (catering, facilities, equipment providers) to ensure service qualityBuild strong relationships with internal stakeholders to anticipate and meet business needsManage budgets, track expenses, and ensure cost-effective operations
Quality Assurance & ComplianceUphold organizational standards for presentation, communication, and service deliveryEnsure compliance with policies, health and safety guidelines, and security protocolsConduct regular audits of service areas to maintain a professional environment
Qualifications:5+ years of experience in office services, hospitality, or workplace operations within a corporate environment2+ years of leadership or supervisory experienceStrong executive presence with excellent communication and interpersonal skillsProven ability to manage multiple priorities in a fast-paced settingHigh attention to detail with a commitment to service excellenceProficiency in Microsoft Office and workplace management tools
Preferred Qualifications:Experience supporting senior executives or working in professional services environments (e.g., legal, finance, consulting)Familiarity with conference services, event planning, and facilities coordination
