Full Job Description
Serve as the lead primary relationship manager for a portfolio of large corporate clients, partnering with treasury, payments, and service teams to deliver an exceptional client experience. This role is responsible for monitoring payment performance, identifying trends, and risks across multiple data sources, and translating insights into actions that improve client outcomes, operational efficiency, and revenue retention.
The individual will lead regular client reviews, address complex payment issues, coordinate cross-functional resolution efforts, and provide proactive recommendations on payment capabilities, process optimization, and performance improvement. Key responsibilities include building trusted executive-level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives, and identifying opportunities to deepen client engagement through consultative problem solving and data-driven insights.
Required Skills:
• Proven experience managing relationships with clients for payment products, programs and services.
• 8-10 Years of relevant experience
• Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources.
• Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes.
• Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
• Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders.
• Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment.
Desired Skills:
• Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions.
• Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs.
• Experience developing client performance dashboards, executive business reviews, and actionable management reporting.
• Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies.
• Knowledge of payment operations, implementation processes, and service-level performance management.
• Coding skills
• Bachelor's degree in business, finance, economics analytics or a related field.
Skills:
• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
