Job Description
The Opportunity

The Client Partner is responsible for managing and growing strategic client relationships across assigned accounts. Acting as the primary business point of contact, the Client Partner will oversee the entire client lifecycle, including relationship management, account growth, customer satisfaction, service delivery governance, executive stakeholder engagement, and revenue expansion.

This role is focused on maximizing the value of existing client relationships through a consultative approach, identifying new opportunities, expanding service offerings, and ensuring successful delivery outcomes. The Client Partner works closely with Sales, Delivery, Technology, and Operations teams to drive long-term client success and business growth.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact forassigned strategic accounts.
• Build and maintain trusted relationshipswith client stakeholders, including executives, business leaders, andtechnology teams.
• Conduct regular business reviews andgovernance meetings.
• Understand client business objectives,challenges, and strategic priorities.
• Act as the voice of the client within theorganization.

Account Growth & Revenue Expansion

• Develop and execute account growth plansfor assigned clients.
• Identify opportunities to expand existingengagements and introduce new services and solutions.
• Collaborate with internal teams toposition Infoya's capabilities, accelerators, and AI-driven offerings.
• Drive account revenue growth throughcross-selling and upselling activities.
• Support contract renewals, extensions,and commercial discussions.

Delivery Oversight

• Partner with delivery leadership toensure successful project execution and client satisfaction.
• Monitor delivery health, projectperformance, resource utilization, and risk management.
• Escalate and resolve client concernsproactively.
• Ensure commitments and service levels areconsistently achieved.

Executive Engagement

• Establish strong executive-levelrelationships within client organizations.
• Facilitate strategic discussionsregarding digital transformation, AI adoption, quality engineering, cloudmodernization, and other technology initiatives.
• Represent Infoya at executive steeringcommittees and client governance forums.

Customer Success & Retention

• Drive high levels of customersatisfaction and account retention.
• Measure and monitor customer healththrough feedback mechanisms, CSAT, NPS, and regular client interactions.
• Develop mitigation plans for at-riskaccounts.
• Ensure clients realize measurable valuefrom Infoya's services.

Strategic Planning

• Develop annual account plans and growthstrategies.
• Maintain account forecasts, pipelinevisibility, and growth targets.
• Collaborate with marketing, sales, andtechnology teams on strategic initiatives.

Success Metrics

• Account revenue growth
• Gross margin performance
• Client retention rate
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Expansion revenue (cross-sell and upsell)
• Renewal and contract extension rates
• Executive relationship coverage
• Delivery health and account profitability

Requirements

Required

• 10+ years of experience in IT services,consulting, account management, customer success, or client relationshipmanagement.
• Experience managing enterprise orstrategic client accounts.
• Understanding of managed services,project delivery, and professional services engagements.
• Strong understanding of technologyservices, digital transformation, application development, cloud, data,AI/ML, or quality engineering services.
• Proven ability to grow existing accountsand expand client relationships.
• Excellent communication, presentation,and stakeholder management skills.
• Experience working with executive-levelclient stakeholders.
• Experience working in retail vertical.

Preferred

• Experience managing Fortune 500 or largeenterprise accounts.

Benefits

Annual Salary Range: CAD $150,000 to $225,000

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate's knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.