Citigroup, Inc

Client Manager - Global Network Banking - AVP

Citigroup, Inc • $88K — $132K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-8 years of experience in client management within financial services.
  • Strong understanding of operational processes and KYC/AML requirements.
  • Excellent organizational and time-management skills for multitasking.
  • Proven problem-solving abilities for client issues and escalations.
  • Exceptional communication skills for strong client relationship management.
  • High attention to detail and accuracy in work.

Responsibilities

  • Maintain professional relationships with client representatives.
  • Identify and originate low-complexity opportunities independently.
  • Contribute to business campaigns such as planning and product initiatives.
  • Manage credit requests in coordination with internal teams.
  • Own the end-to-end client onboarding experience and oversee documentation.
  • Serve as the primary contact for handling client escalations.
  • Act as the KYC owner for a portfolio and maintain accurate client profiles.

Benefits

  • Career advancement opportunities within the organization.
  • Comprehensive training and development programs.
  • Access to a strong network of professionals in financial services.
Full Job Description
The Client Manager is a client-facing role responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities:

1. Relationship & Origination Support
  • Maintain professional relationships with client representatives.
  • Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
  • Independently identify and originate low-complexity opportunities.
  • Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.
  • Filter, prioritize and validate potentially complex and dynamic material from multiple sources
  • Assist with coaching and training of new staff, as needed


2. Credit Management
  • Manage credit requests in close coordination with various internal teams
  • Monitor credit lines and escalate exceptions


3. Onboarding & Implementation
  • Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
  • Oversee client documentation and facilitate client training to ensure a smooth transition.


4. Service Coordination
  • Serve as the primary point of contact for managing and resolving client escalations.
  • Facilitate day-to-day operational flows and track client feedback


5. KYC Ownership
  • Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
  • Take responsibility for completing and maintaining accurate client profiles.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Experience: 5-8 years of experience in client management or a related role within the financial services industry.
  • Technical Skills: Strong product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
  • Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
  • Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.
  • Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships. Proven planning, negotiation and analytical skills
  • Attention to Detail: High level of accuracy and attention to detail in all aspects of work.


Education:
  • Bachelor's/University degree or equivalent experience


Job Family Group:
Institutional Banking

Job Family:
Corporate Banking

Time Type:
Full time

Primary Location Full Time Salary Range:
$88,240.00 - $132,360.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

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Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

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Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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