McKesson

Client Implementation and Account Management

McKesson$72K — $120K *
US-Anywhere
+ 2 other locationsRemote
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required.
  • Minimum 4 years of experience in project management, client implementation, or customer success.
  • Experience in a fast-paced or enterprise environment is preferred.
  • Proven track record of managing complex client engagements independently.
  • Experience in influencing cross-functional teams without direct authority.

Responsibilities

  • Own the entire post-sale client success process, ensuring smooth implementation and ongoing performance.
  • Lead complex client implementations by coordinating cross-functional teams.
  • Translate client workflows into effective utilization of products and reporting solutions.
  • Monitor account health and proactively manage risks and opportunities.
  • Ensure delivery against contractual, clinical, and performance commitments.
  • Use data to showcase outcomes and ROI to clients.
  • Act as a trusted advisor while navigating client escalations toward timely resolutions.

Benefits

  • Competitive compensation package and total rewards.
  • Potential for annual bonuses or long-term incentive opportunities.
  • Supportive work environment focused on professional growth.
  • Access to training and certification in relevant fields such as project management or analytics.
Full Job Description
Role Overview
Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.

Key Responsibilities
  • Own end-to-end post-sale client success, from implementation through sustained performance.
  • Lead complex client implementations and onboarding across cross-functional teams.
  • Translate client workflows into effective product utilization and reporting solutions.
  • Coordinate internal teams to align execution and resolve issues.
  • Monitor account health, proactively managing risks and opportunities.
  • Deliver against contractual, clinical, and performance commitments.
  • Use patient-level and aggregate data to demonstrate outcomes and ROI.
  • Lead client escalations to timely resolution with clear accountability.
  • Act as a trusted advisor to clients and an internal subject-matter resource.


Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Certifications
  • Project management, healthcare, analytics, or customer success certifications preferred.


Critical Skills
  • 4+ years of experience in project management, preferably in a fast-paced or enterprise environment
  • Significant experience in client implementation, account management, or customer success roles.
  • Proven ability to independently manage complex, high-impact client engagements.
  • Experience influencing cross-functional teams without direct authority.
  • Strong client-facing skills, including escalation and performance management.


Additional Skills
  • Client implementation and account ownership
  • Cross-functional leadership and influence
  • Healthcare or pharmacy domain expertise
  • Performance reporting and data-driven storytelling
  • Risk management and escalation leadership
  • Executive-level client communication
  • Change management and adoption enablement
  • Analytical problem-solving
  • Prioritization in complex environments
  • Continuous improvement mindset
  • Anticipation of client and business needs


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$72,000 - $120,000

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

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