Customer Success Manager, Pharmacy TeamJoin Verity Solutions as a Customer Success Manager on the Pharmacy Team where you will drive client performance, optimize program outcomes, and build lasting partnerships. In this role, you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.
Responsibilities- Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance.
- Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights.
- Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations.
- Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs.
- Identify opportunities for product or service enhancements based on customer feedback and data trends.
- Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance.
- Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues.
- Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations.
- Utilize internal tools and platforms to manage account activity, reporting, and documentation.
- Continuously build product and system expertise to support evolving client and business needs.
Required Qualifications- Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
- Strong verbal and written communication skills, including the ability to manage complex client conversations.
- Demonstrated ability to analyze data and troubleshoot issues.
- Proficiency with Microsoft Office tools, especially Excel.
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Strong customer focus with proactive problem-solving skills.
Preferred Qualifications- Bachelor's degree (preferred, not required).
- Experience working in pharmacy, healthcare, or 340B environments.
- Experience working with financial data, reporting tools, or SaaS platforms.
- Ability to work cross-functionally in a matrixed organization.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
