The Opportunity:We are seeking a talented Account Executive III to raise the focus of relationship development with our largest revenue generating and strategically important Member-Owner Credit Unions to a perceived level of trusted partner and consulted advisor. The objective is to create an environment with our Member-Owners of unprecedented loyalty, endorsement, revenue growth, and dominant market share. This position requires strong knowledge and skill in the ability to both build a strategic plan with Velera's Member-Owner Credit Unions and deliver on that plan by assembling a team of Velera's best people and solutions to help achieve the goals set by our Member-Owners. Competency in the ability to deliver knowledge and skill in the following areas is critical to the success of the person in this position: Velera's products, services, organizational process improvements, risk mitigation capabilities, financial performance, industry trends, and legislative and regulatory compliance.
Day in the Life:- This position serves as the enterprise Velera relationship manager for Velera's largest revenue generating and strategically important member owner credit unions.
- Primarily through onsite visits, proactively meet and consult with credit union senior executives to develop strategic opportunities to extend the partnership and increase portfolio performance, demonstrating appropriate sense of urgency; continually monitor and communicate value of Velera. products/solutions, and demonstrate the value of the Velera partnership with assigned credit unions.
- Responsible for consistently delivering the Strategic Business Review to all assigned clients showing the value of Velera's products and solutions which includes participating in strategic planning and taking a broad perspective to deliver relevant payment and ecommerce industry expertise.
- Align strategically the credit union's goals and objectives to Velera's products and services to maximize Velera's Value Proposition.
- Strategic focus is key as well as identifying growth opportunities while utilizing a consultative sales approach that ensures credit union business objectives are met and performance metrics of payment portfolios are maximized.
- Evaluate and understand market intelligence that may impact Velera's product offering or sales approach and report significant industry changes to Velera management.
- Prepare proposals, negotiate contractual relationships with credit unions, and propose and negotiate new and renewal term agreements; prepare and deliver accurate and timely proposals, pricing comparisons, proformas and program analyses.
- Maintain and grow revenue for their assigned book of business including generating lead opportunities for additional line of business sales.
- Meet or exceed established revenue growth goals from the sale of new products and services and by enhancing overall portfolio performance.
- Develop, solidify and maintain strong account relationships that result in excellent credit union satisfaction scores as reflected in periodic surveys; act as primary management point of contact for credit union for strategic initiatives and escalated issue resolution; support credit union's designated executive sponsor and advocate internally at Velera.
- Assists or participates in various regional meetings that promote Velera's products and services.
- Prepare and deliver effective and influential presentations at Velera sponsored events, credit union staff and Board of Directors meetings, advisory groups and other functions as may be required.
- Maintain open lines of communication with VP of Account Management and SVP of Account Management and report any contract renewals that are in jeopardy with a plan of action of how to retain the business.
- Timely escalation of potential relationship issues to appropriate internal Velera leaders to determine appropriate ownership and accountability for resolution.
- Actively review client landscape and recommend, develop, and implement new and creative approaches to growing Velera business; proactively manage, prioritize and engage sales leads.
- Maintain current knowledge of payment industry trends and innovation, and Velera products and solutions; maintain current knowledge of card, ecommerce, payments, and credit union industry related to Visa, MasterCard, Velera, and competitors.
- Collaborate with product team regarding new product development for credit union and consumer opportunities; coordinate interdivisional and interdepartmental communications related to serving clients with new and existing products/solutions.
- Must interact positively and professionally in all interactions with Velera staff, clients, and business constituents.
- Continuously review landscape and recommend, develop, and implement new and creative approaches to growing Velera business.
- In conjunction with assigned Service Executives, serve as liaison for product implementations, program start-ups, and other major projects as necessary; maintain close working relationship with internal departments to ensure smooth and open communications.
- Responsible for maintaining and keeping current account plans for all assigned credit unions in Salesforce, ensuring opportunities are updated and maintaining accurate records for assigned portfolio of credit unions.
- Ensure information is current and entered into Velera client database in a timely fashion.
- Build and maintain relationships with senior level executives at large financial institutions; strong strategic account management and consultation and relationship cross-selling skills
- Identify strategic initiatives and demonstrated track record of planning, managing, and closing a complex, competitive sales effort
- Perform other duties as assigned.
Qualifications:- Bachelor's degree in related field or equivalent combination of education and experience required.
- Master's Degree preferred.
- Minimum ten (10) years marketing, business development, consulting, sales or relationship management experience required. Minimum ten (10) years of B2B / B2BC experience required.
- Financial Services or Consulting experience preferred.
- Knowledge of payments, ecommerce, credit, and debit card industry and related operations preferred; knowledge of card-processing platform preferred
- Ability to interpret P&L Statement, NCUA 5300 Call Report and monthly financial statements
- Experience with managing client relationships involving $3.5 million + in annual revenue
- Ability to travel as needed, 41-50%
Pay Equity$95,800.00 - $124,500.00
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
