Compass

CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE

Compass$85K — $90K *
US-AnywhereRemote in California, US
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 3-5 years of relevant experience
  • Proven ability to prepare and present business reviews
  • Excellent interpersonal communication and negotiation skills
  • Strong analytical judgment and decision-making abilities
  • Effective problem-solving skills
  • Proficiency in Microsoft Word and Excel

Responsibilities

  • Provide exceptional service and communication to maintain client relationships
  • Identify new opportunities within existing accounts
  • Analyze data for business reviews and meetings
  • Evaluate financial performance of vendors, clients, and sectors
  • Coordinate with internal resources to address field issues
  • Act as a liaison between clients and sectors for information flow
  • Complete additional assigned duties

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
Full Job Description
Salary: $85,000 - $90,000

Other Forms of Compensation: Bonus Eligible

Job Summary

This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Key Responsibilities:
  • Provides continued high standard of service and communication to maintain client base
  • Surveys existing accounts for new opportunities
  • Manipulates data as needed for internal business reviews/meetings
  • Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
  • Manages internal resources to problem solve for issues that have happened in the field
  • Serves as liaison between client and sector to ensure all relevant information is communicated
  • Performs other duties as assigned

Qualifications:
  • Bachelor's Degree
  • 3-5 years of experience
  • Demonstrated ability to prepare, analyze and present complex business reviews to Clients
  • Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
  • Demonstrated ability to use analytical and intuitive judgment and sound decision making
  • Strong problem solving skills
  • Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1551714

Compass Corporate

Katie Zingsheim

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About Compass

Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
Learn more about Compass
Size
19,000 employees
Market Cap
$910.4 million
Industry
Founded
1941
5 Year Trend
+102.9%
NASDAQ

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