Compass

CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE

Compass$85K — $90K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 3-5 years of relevant experience
  • Ability to prepare and present complex business reviews
  • Strong interpersonal communication and negotiation skills
  • Excellent analytical judgment and decision-making abilities
  • Proficient in Microsoft Word and Excel
  • Strong problem-solving skills

Responsibilities

  • Ensure high standards of service and communication to maintain the client base
  • Identify new opportunities through account surveys
  • Analyze data for internal business reviews
  • Conduct ongoing financial performance analysis of managed businesses
  • Resolve field issues by managing internal resources
  • Act as a communication liaison between client and sector
  • Perform other assigned duties as required

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Retirement plan
  • Paid time off
  • Paid parental leave
  • Holiday time off
  • Personal leave
  • Associate shopping program
  • Health and wellness programs
  • Discount marketplace
  • Identity theft protection
  • Pet insurance
  • Commuter benefits
  • Employee assistance program
  • Flexible spending accounts (FSAs)
Full Job Description
Salary: $85,000 - $90,000

Other Forms of Compensation: Bonus Eligible

Job Summary

We are seeking a relationship-driven Client Experience Manager to oversee and grow strategic partnerships within the California market. This role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot sauce vendors, and other minority-owned and specialty food businesses.

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will be responsible for building long-term relationships, expanding local vendor networks, coordinating special events, and driving exceptional client satisfaction.

The ideal candidate thrives in a fast-paced environment, enjoys networking and business development, and has a passion for supporting local businesses while delivering outstanding customer service.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID:

Compass Corporate

Katie Zingsheim

((req_classification))

About Compass

Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
Learn more about Compass
Size
19,000 employees
Market Cap
$910.4 million
Industry
Founded
1941
5 Year Trend
+102.9%
NASDAQ

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