Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident - especially when things are complex, emotional, or don't go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.
We are looking for an ambitious and talented Client Advisor to provide world-class consultation and support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships through clienteling, and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest.
This position is based in our NY Headquarters in Tribeca where we work together every day in office. The Client Services team daily schedule is 9am to 6pm for supporting our live client channels.
Responsibilities
- Own relationships, judgment, and high-stakes moments for high touch clientele and designers via email, including but not limited to:
- Quote requests, customizations, order changes
- Delays, damages, quality issues
- Anything escalated or ambiguous
- Act as back up on Maiden Home live client channels, including phone and chat.
- Develop a deep understanding of Maiden Home products, materials and craftsmanship; use knowledge to guide our clients through recommendations, materials, and finishes.
- Adapt written and spoken communications to align with the Maiden Home Tone of Voice.
- Support trade accounts (designers, architects, developers) with pricing, program details, samples, and project timelines.
- When needed, own the full order lifecycle: quoting, deposits, order accuracy, lead times, delivery scheduling coordination, and proactive status updates.
- Build and maintain a strong client book over time; find opportunities to execute clienteling outreach to generate incremental sales.
- Develop long-term relationships and after-sale care plans (launches, re-upholstery, additional rooms, seasonal refresh, trade/client anniversaries).
- Maintain organized records of trade relationships, project milestones, and follow-ups in CRM dashboards.
- Work with stakeholders on special projects and initiatives that make the Client Services function more effective.
Qualifications
- 6+ years of relevant client-facing experience in any of the following fields:
- Trade sales (furniture, lighting, textiles, kitchens)
- Luxury retail management or Design retail
- Account management in high-touch environments
- Showroom-based brands serving designers or trade showrooms
- Interior design studio support roles
- Styling or visual merchandising
- Passion for and interest in Maiden Home brand, product & interior design
- Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
- Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
- Seller's & clientele mindset; strength in building & maintaining professional relationships
- Highly collaborative and leans into building relationships with cross-functional partners
- Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization.
Anticipated Salary Range: $80,000 - $85,000
