7+ years in insurance account management, focusing on complex benefit accounts.
Strong understanding of Life & Health insurance products and market strategies.
Proven relationship-building skills with executive-level clients and carriers.
Excellent strategic thinking, analytical and business acumen for managing profitability.
Proficiency in AMS360 or similar agency management systems.
Active P&C and/or L&H insurance licenses required.
Preferred advanced certifications like CIC, CRM, CPCU.
Responsibilities
Serve as the primary contact and trusted advisor for multi-line benefit accounts.
Develop customized service plans and risk management strategies for clients.
Lead client meetings and provide expert-level advisement and advocacy.
Collaborate with producers to present cohesive service and growth strategies.
Manage the entire renewal process from strategy through execution.
Analyze the book of business for revenue growth and profitability.
Monitor market conditions to inform optimal coverage decisions.
Benefits
Medical, Dental, Vision coverage.
Life Insurance and AD&D.
Flexible Spending Account (FSA) / Health Savings Account (HSA).
Accident, Critical Illness, and Hospital Indemnity insurance.
Supplemental Health Insurance options.
Employee Assistance Program (EAP).
Pet Insurance available.
11 Paid Holidays.
Flexible Paid Time Off (PTO).
401K retirement plan.
Full Job Description
Job Description
Duties and Responsibilities:
Client Relationship Management & Strategy
Serve as the lead point of contact and trusted advisor for a portfolio of complex, often multi-location or multi-line benefit accounts.
Develop tailored service plans and risk management strategies in alignment with each client's industry, risk tolerance, and business objectives.
Lead client meetings, renewal strategy sessions, and coverage consultations, providing expert-level advisement and advocacy.
Collaborate closely with producers and practice leaders to present unified service and growth strategies.
Actively manage the renewal process from strategy to execution, including marketing, proposal development, and policy negotiations.
Book Management & Profitability
Strategically analyze assigned book of business to ensure revenue growth and account profitability.
Proactively identify cross-sell opportunities and gaps in coverage; coordinate with internal teams and producers to offer complementary insurance lines.
Monitor carrier performance, pricing trends, and market conditions to inform placement decisions and negotiate optimal terms.
Ensure accurate and timely updates in AMS360 and all related systems for policy changes, notes, and documentation.
Identify underperforming accounts and create action plans to improve margins or address servicing issues.
Operational Excellence
Provide technical support and guidance to Client Managers and junior team members as needed.
Act as a subject matter expert and resource in internal planning sessions, special projects, or escalated client service issues.
Maintain strong knowledge of industry regulations, carrier appetites, and best practices in Life & Health lines.
Ensure service delivery aligns with agency standards, regulatory requirements, and client expectations.
Qualifications
7+ years of experience in insurance account management, with a demonstrated focus on complex benefit accounts.
Deep understanding of Life & Health insurance products, markets, and strategies. Proven ability to build and maintain strong relationships with executive-level clients and carrier partners.
Strong strategic thinking, analytical skills, and business acumen with the ability to manage book profitability. Exceptional communication, negotiation, and presentation skills.
Proficient in AMS360 or comparable agency management systems.
Active insurance licenses in applicable lines (P&C and/or L&H) required.
Advanced industry certifications such as CIC, CRM, CPCU strongly preferred.
