Job DescriptionSUMMARY The
Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership.
KEY DUTIES & RESPONSIBILITIES Program Management & Delivery - Accountable for program management and delivery.
- Plans client programs and assigns project management team members to projects within overall program.
- Identifies program risks and develops and implements mitigation and contingency plans.
- Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
- Accountable for ensuring project management team delivers projects on-time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.
- Accountable for meeting key performance indicators/metrics for programs managed.
- Accountable for ensuring implementation of effective processes to support optimum project delivery.
- Provides input and contributes to strategic plans for programs managed.
Program Financial Management - Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.
Client Relationship Management - Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
- Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
- Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.
People Leadership - Provides direct people leadership to project management team members, and indirectly to project coordination and administration team members through subordinate people leaders.
- Accountable for employee engagement, development and performance management, hiring and retention, compensation recommendations
- Other duties as assigned.
KNOWLEDGE & SKILLS - Community college diploma in architectural technology, construction technology, engineering technology; preferred
- At least 10 years of project management work experience including 3 years managing people
- Program management & delivery - well-developed program and project management with related experience in delivering programs and projects on-time, on-budget, within specifications and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
- Strategic program management - Developing strategic program management abilities
- Financial management - well-developed financial management abilities along with proven previous experience
- Program budget management - well-developed budget development and management abilities along with proven previous experience
- Program risk mitigation and management - well-developed program risk mitigation and management abilities along with proven previous experience
- Communication - well-developed communication, influence, persuasion and negotiation skills with proven previous experience in influencing client representatives at the senior management level
- Relationship building - well-developed relationship building abilities along with proven previous experience in building and maintaining relationships with client representatives at the senior management level
- Client service orientation - high degree of client service orientation
- Client management - Well-developed client management abilities along with proven previous experience in managing client representatives at the senior management level
- People leadership - well-developed people leadership abilities along with proven previous experience in leading, engaging, motivating, managing, developing, attracting and retaining individuals
- Vendor management - well-developed vendor management abilities along with proven experience in managing vendor performance
- Quality - possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
- Computer proficiency - proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications
Licenses and/or Professional Accreditation - Project Management Institute Accreditation.
- Program Management Professional Accreditation.
- LEED certification.
This is a regular, full-time position with a salary range of $110,770 - $138,463 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, professional designations and performance related to this role.
