Client Delivery LeadLocation: San Francisco Bay Area (Hybrid / Client-Facing)The RoleWe are looking for someone who combines strong project delivery capabilities with strategic client leadership. This role is not just about managing timelines and execution - it is about owning client relationships, guiding teams, driving meaningful outcomes, and becoming a trusted long-term partner to our clients.
As a Client Delivery Lead, you will be responsible for leading client engagements end-to-end across delivery, stakeholder management, account growth, and operational success. You will serve as the face of Virtasant for assigned accounts, ensuring we consistently deliver high-quality outcomes while strengthening long-term partnerships.
This is a highly client-facing leadership role that requires strong communication skills, delivery rigor, commercial awareness, and the ability to lead globally distributed teams in fast-moving environments.
Roles & Responsibilities- Own the overall success of assigned client accounts and projects, acting as the primary leader responsible for delivery excellence, stakeholder trust, team performance, and long-term client success.
- Build deep, trusted relationships with client stakeholders at multiple levels of the organization, becoming a strategic advisor who understands their business goals, challenges, and priorities.
- Lead both the operational and strategic aspects of client engagements - ensuring teams deliver high-quality outcomes while continuously identifying opportunities to increase client value and strengthen partnerships.
- Create an environment where clients view Virtasant as an indispensable partner through proactive communication, strong execution, thoughtful guidance, and consistent delivery of measurable impact.
- Provide leadership and direction to globally distributed teams, ensuring alignment between business objectives, technical execution, delivery quality, and client expectations.
- Work closely with stakeholders and internal teams to manage project schedules, identify risks, resolve issues, and communicate clearly with clients and leadership.
- Establish clear, effective communication and reporting mechanisms focused on delivering measurable business outcomes and client value.
- Proactively identify opportunities to improve client technology, processes, delivery models, and operational efficiency.
- Drive account growth through delivery excellence by identifying expansion opportunities, strengthening relationships, and helping clients solve new challenges.
- Partner with internal leadership teams across recruiting, operations, and delivery to ensure successful staffing, forecasting, and execution.
- Bridge the gap between technical delivery teams and business stakeholders - translating business priorities into actionable delivery outcomes.
Qualifications & Experience- 8+ years of experience managing complex software engineering or technology consulting engagements within a consulting or professional services organization.
- Demonstrated experience owning client accounts or strategic engagements end-to-end, including stakeholder management, delivery leadership, risk management, and account growth.
- Proven ability to build credibility and trust with both technical and business stakeholders, influencing decision-making and guiding clients through complex initiatives.
- Strong leadership presence with the ability to balance client needs, team health, delivery excellence, and business objectives in fast-moving environments.
- Experience managing globally distributed teams across multiple client engagements and workstreams.
- Strong understanding of project and program management methodologies, delivery governance, reporting, and operational management.
- Experience establishing delivery metrics, forecasting, reporting structures, and operational processes for engagements of varying complexity and scale.
- Comfortable navigating ambiguity, changing priorities, and evolving client requirements while maintaining strong execution standards.
- Familiarity with major cloud platforms and ecosystems including AWS, Azure, and GCP.
- Strong commercial awareness with the ability to identify opportunities for account expansion and long-term partnership growth.
- Excellent English verbal and written communication skills.
Nice to Have- Experience in cloud consulting, enterprise transformation, or AI-enabled delivery programs.
- Exposure to FinOps, cloud optimization, or large-scale modernization initiatives.
- Experience working within a high-growth consultancy or boutique professional services environment.
- Background leading cross-functional technical programs involving engineering, data, cloud, or AI teams.
Compensation & Benefits- Competitive base salary + performance incentives
- Flexible, hybrid working model
- Relocation support available
- High-trust, high-autonomy culture
- Opportunity to work with globally distributed top-tier talent
- Fast-paced environment with significant ownership and growth opportunities
Our team Technology Operations Locations Bay Area Remote status Hybrid
