NTT DATA Services

Client Delivery Executive - CDE II

NTT DATA Services • $100K — $130K *
Irvine, CA 92620In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Advanced degree in IT, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • 5+ years in Manufacturing, Banking, Commercial, or Healthcare industries.
  • 8+ years managing Application, Public/Private Cloud, Infrastructure, Security, Workspace, and Consulting services.
  • 8+ years in a highly leveraged service environment, overseeing complex operations.
  • Digital Transformation experience, particularly with AI.

Responsibilities

  • Deliver NTT DATA services from start to finish for a specific client.
  • Ensure all contractual obligations are met and maintained.
  • Directly interact with stakeholders to monitor service quality and customer satisfaction.
  • Develop and execute Crisis Management/Disaster Plans.
  • Lead customer meetings for governance and performance reviews.
  • Manage incidents related to service outages, escalations, or missed SLAs.
  • Drive automation initiatives to enhance efficiency in service delivery.

Benefits

  • Comprehensive professional development opportunities.
  • Access to global industry insights and resources.
  • Collaborative work environment with cross-functional teams.
Full Job Description
Req ID: 372170

We are currently seeking a Client Delivery Executive - CDE II to join our team in Irvine, California (US-CA), United States (US).

Responsibilities:

Operations:
  • Accountable for end-to-end delivery of NTT DATA services for a specific client.
  • Ensure adherence to contractual commitments.
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
  • Develop and maintain Crisis Management/Disaster Plans.
  • Implement project mitigation plans for yellow or red deliverables.
  • Conduct Customer Governance meetings.
  • Manage Outage/Escalation/Missed SLA incidents.
  • Implement and execute automation and efficiency programs.
  • Drive client improvement plans to enhance satisfaction.
  • Utilize automation for repetitive tasks to boost performance and service quality.
  • Possess a deep understanding of the delivery life cycle.

Financials:
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
  • Manage costs in alignment with annual operating plans and point of sale.
  • Develop action plans to close forecast gaps.
  • Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
  • Act as a strategic delivery advisor to the executive leadership team.
  • Manage Sales Enablement, ensuring integration with delivery teams.
  • Leverage broader NTT DATA capabilities and resources strategically.
  • Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:
  • Serve as the main contact for client operations leadership.
  • Maintain effective communication with all stakeholders and cross-functional teams.
  • Stay informed about global industry trends and their impact on IT services.

Organization:
  • Apply best practices in organizational change management.
  • Solve large, enterprise problems through matrixed organizations.
  • Guide delivery leaders to align service offerings properly.
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
  • Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications:
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with \ customers.
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
  • 8+ years of experience managing a highly leveraged service environment.

Preferred Skills:
  • Digital Transformation experience leveraging AI to refine knowledge insights.
  • Strong knowledge of and experience with ITIL Service Framework v4.
  • Experience in IT support and production escalations, including incident response and change lifecycles.
  • Excellent verbal and written communication skills.
  • Ability to work across multiple time zones.

About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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