BNSF Railway Company

Clerk Administrative (Workforce Management) - Topeka, KS

BNSF Railway Company • $108K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Must be able to work in the US without sponsorship now and in the future.
  • At least 18 years old by the anticipated start date.
  • Available for designated shifts including evenings, nights, weekends, and holidays.
  • Typing speed of at least 25 wpm; 35 wpm preferred, with a required typing test.
  • Minimum one year of experience in an administrative role within an office environment.
  • One year of experience resolving customer issues via phone or email.
  • Basic skills in Microsoft Office Suite.

Responsibilities

  • Work independently and collaboratively in a 24/7 Contact Center.
  • Perform administrative tasks related to scheduling and personnel management.
  • Interpret and apply rules and collective bargaining agreements.
  • Multitask in a fast-paced environment with time-sensitive tasks.
  • Communicate extensively via telephone and email, utilizing various computer programs for data management.

Benefits

  • Comprehensive health care options including medical, dental, and vision.
  • Life insurance provided at no cost.
  • Railroad Retirement program and competitive 401(k) plan.
  • Family benefits including parental support and adoption reimbursement.
  • Access to discounts on travel and gym memberships.
Full Job Description
Job Location: Topeka
Other Potential Locations: Topeka, KS
Anticipated Start Date: 12/28/2026
Number of Positions: 10
Salary Range: Entry rate is $295.17 per day (85% of full pay rate); Full rate is $347.26 per day

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

The Clerk Administrative position at BNSF Railway handles administrative and clerical tasks to support the Operations Work Force Management team whose responsibilities are for optimizing the allocation, scheduling, and utilization of personnel to ensure efficient and effective railway operations.

This is a full-time(40hrs/wk) position. Shift work is required - 2nd and 3rd Shift only - in a seniority based environment including evenings, nights, weekends, and holidays. Railroad operations are 24 hours per day/7 days per week.

Travel is minimal.

Training for this position is company-paid on-the-job training.

Key responsibilities may include:

Working independently and in a team environment in a 24x7 Contact Center.

Performing administrative and clerical functions consisting of filling vacancies for multiple scheduled (union) crafts, job bulletins, seniority movement, furlough recalls and first call resolution forn internal customers.

Interpreting information and applying rules and collective bargaining agreements.

Multitasking in a fast-paced environment and handling time-sensitive tasks.

Extensive telephone and email communication, along with significant use of various computer programs for data input, extraction, research, and analysis.

Typing Requirement for this position is a minimum rate of 25 wpm; 35 wpm is preferred. Candidates must pass a BNSF-arranged typing test.

Daily work is conducted in an indoor office environment.

At BNSF safety is one of our core values that guides us through everything we do. Our employees engage in safety conversations, through an approaching others mindset to help us achieve our tremendous potential. In addition, our employees must adhere to safety rules, policies, as well as federal and state regulations, which could include wearing personal protective equipment, responding to concerns, and taking appropriate action in emergencies.

Relocation assistance is not available and there is a 60-day or 8-month probationary period (varies by union).

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position's duties.

Basic Qualifications:
  • Able to work in the US without company sponsorship now AND in the future.
  • At least 18 years of age or will be by the anticipated start date listed above.
  • Available to report for duty at the designated work location.
  • Able to work the above shift/hours.
  • Able to meet the above typing requirement.
  • Ability to read, write and communicate (speak, hear and understand) English.
  • Ability to lift and carry up to 30 pounds.
  • Minimum of one year of verifiable training and/or work experience in an administrative function within an office environment.
  • Minimum of one year of verifiable training and/or work experience resolving internal and/or external customer issues via telephone and/or email correspondence.
  • Ability to handle multiple projects and duties simultaneously, accurately input data into computer systems and sit for several hours with breaks.
  • Basic level skills in Microsoft Office Suite (Excel, Outlook, Word, Power Point and Access) and have used it in school and/or at work.

Union membershipis with the Transportation Communications Union (TCU) and union dues are required per union agreement.

Here are some of the perks/benefits you can expect as a BNSF employee

At BNSF, you will have access to a comprehensive and competitive benefits package that meets you where you are, a few of those benefits include:
  • A range of health care options for you and your dependents including medical, dental, vision, telemedicine, mental health, wellness coaching, 2nd opinion services, and high-quality care network options. You will also have life insurance, provided at no cost to you.
  • A Railroad Retirement program and competitive 401(k) plan to help you meet your retirement goals.
  • Family benefits including parental and pediatric support, adoption and surrogacy reimbursement, and spending accounts.
  • Access to discounts on travel, gym memberships and more!
  • Benefits vary by union collective bargaining agreement.
  • For more information, visit Benefits.

About BNSF Railway Company

BNSF Railway Company is one of the largest freight railroad networks in North America, with 32,500 miles of rail across the western two-thirds of the United States. The company was founded in 1995 and is headquartered in Fort Worth, Texas. BNSF Railway Company is a subsidiary of Berkshire Hathaway Inc. and operates as a standalone entity. The company provides transportation services for a wide range of commodities, including consumer goods, coal, industrial products, and agricultural products. BNSF Railway Company has a strong commitment to safety and environmental sustainability, and has invested heavily in technology and infrastructure to improve efficiency and reduce emissions.
Learn more about BNSF Railway Company
Size
42,000 employees
Industry
Founded
1994

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