The Cornell University College of Veterinary Medicine seeks a Classroom Support Specialist to join the Educational Support Services team. In this role, you will provide frontline support for classrooms, conference rooms, and event spaces, ensuring audio visual, presentation, and lecture capture technologies operate seamlessly. You will troubleshoot technical issues, provide user training, support hybrid and online events, and partner with faculty, staff, and event organizers to deliver high-quality educational experiences. The ideal candidate is a customer-focused technology professional who enjoys solving problems, working collaboratively, and helping others make effective use of instructional and event technologies.

The job responsibilities include, but are not limited to:

• Providing AV support for classrooms, conference rooms, and event spaces to ensure reliable operation of teaching and presentation technologies.
• Troubleshooting and resolving AV, web conferencing, and classroom technology issues in real time with a customer-focused approach.
• Supporting setup, execution, and breakdown of hybrid, in-person, and virtual events, including conferences, educational programs, and testing.
• Performing routine system checks, preventative maintenance, repairs, and inventory management for AV equipment.
• Providing user training and guidance on instructional and collaborative technologies while partnering with IT and ESS staff to enhance teaching and learning environments.

Required Qualifications

• Associate's degree and 2+ years of experience in audiovisual technology, instructional technology, IT, or a related field; or equivalent combination of education and experience.
• Demonstrated knowledge of audio visual technologies, including projection systems, cameras, microphones, audio processing and mixing equipment, sound reinforcement, lighting, and presentation technologies.
• Experience supporting web conferencing and collaboration platforms such as Zoom, Webex, Microsoft Teams, or similar technologies.
• Experience supporting lecture capture and educational technology platforms, such as Panopto or comparable systems.
• Strong technical troubleshooting and problem-solving skills, with the ability to remain calm under pressure and provide confident, customer-focused support.
• Proficiency with Microsoft Office and other standard business software applications.
• Excellent interpersonal, written, and verbal communication skills, with the ability to effectively collaborate with faculty, staff, students, and external stakeholders.

Preferred Qualifications

• Experience working in higher education A/V support.

Important Details about the Position

• This is an onsite position located in Ithaca, NY.
• We are unable to provide Visa sponsorship, now or in the future, for this position.
• Relocation assistance will not be provided for this position.

While the regular business hours are 8:00 am to 5:00 pm, the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.

The Following Documents are Required to be Submitted with your Application

• Resume
• Cover Letter

What We Offer:

Great benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• 3 weeks of paid vacation
• 13 additional holiday days with 2 additional floating holidays to be used at your discretion

• An award-winning employer provided benefits program
  • Comprehensive health care options
  • Access to wellness programs
  • Employee discounts with local and national retail brands
  • Generous retirement contributions
  • Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Follow this link for more information: https://hr.cornell.edu/understand-your-benefits

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Questions?



University Job Title:
Instructional Tech Spec III

Job Family:
Information Technology

Level:
F

Pay Rate Type:
Salary

Pay Range:
$76,354.00 - $88,735.00

Remote Option Availability:
Onsite

Company:
Contract College

Contact Name:
Gabriel Gonzalez

Contact Email:
[email protected]

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

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