Marriott International

Claims Unit Manager

Marriott International$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of claims adjusting experience with in-depth knowledge of claims processing
  • Proven ability to provide technical guidance and litigation case management training
  • Strong understanding of civil laws and state workers' compensation statutes
  • Bachelor's degree in risk management or claims preferred
  • Certification from various claims seminars is a plus

Responsibilities

  • Direct settlement decisions within individual authority limits
  • Assign and oversee staff investigations to ensure compliance
  • Approve claims and benefit payments for accuracy and timeliness
  • Review transactions for adherence to procedures and corrective action
  • Manage unit Service Call Program effectively
  • Assess adequacy of claim reserves
  • Ensure thorough investigations and timely evaluations of claims

Benefits

  • Comprehensive training and development for career progression
  • Opportunity to manage and mentor a team of claims professionals
  • Regular collaboration with leadership for operational improvements
  • Access to legal resources and support for complex cases
  • Work in a dynamic environment across multiple jurisdictions
Full Job Description
Job Description

JOB SUMMARY

The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3-6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers' compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes.

CANDIDATE PROFILE

Education and Experience

Required

  • Minimum of 5 years claims adjusting experience with advanced knowledge of claims processing.


  • Demonstrated experience providing technical guidance and direction, including litigation case management training and support.


  • Strong technical knowledge of civil laws and state workers' compensation statutes.


Preferred

  • Bachelor's degree in risk management or claims


  • Certification from various Claims seminars


CORE WORK ACTIVITIES

  • Maintain primary responsibility for settlement decisions up to individual authority.


  • Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.


  • Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.


  • Review unit transactions to assure proper procedure and prompt error corrections.


  • Oversee and manage unit Service Call Program.


  • Monitor and assess adequacy of reserves.


  • Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies. Key areas of focus include but are not limited to:


  • Prompt investigation of claims, including obtaining statements to determine liability and compensability.


  • Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures.


  • Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits.


  • Completion and monitoring of timely WC payments and required state filings.


  • Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed.


  • Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy.


  • Evaluation of claims for potential third-party liability or subrogation recovery.


  • Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including:


  • Notifying leadership of staff absences, schedules, and appointments.


  • Informing of attorney, vendor, or other visits from external parties.


  • Communicating updates on upcoming trials and their outcomes.


  • Evaluating significant and high-risk incidents.


  • Reporting personnel issues or concerns as they arise.


  • Delivering monthly statistical reports within five days of receiving the data.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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