Uber

Claims Team Lead

Uber$97K — $108K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 2+ years of front-line leadership experience
  • Willingness to work during non-standard hours (holidays, weekends, mid-shift, overnights)
  • 2+ years of experience in claims adjusting (preferred)
  • Experienced on the First Notice of Loss (FNOL) team at Uber (preferred)
  • Strong understanding of claims policies and procedures
  • Advanced communication skills with adaptability to changes

Responsibilities

  • Lead and manage a team of Claims Advocates for the US & Canada
  • Ensure high-quality claims management and customer service
  • Align team with organizational goals and execute strategic initiatives
  • Provide performance feedback and manage professional development plans
  • Identify development opportunities and leverage strengths for team enhancement
  • Partner with cross-functional teams to influence metrics and improve claims processes
  • Serve as a technical expert and provide real-time support to direct reports

Benefits

  • Eligibility for the bonus program
  • Potential equity awards
  • Participation in a 401(k) plan
  • Comprehensive benefits package
Full Job Description
Job Description

About the Role

You will collaborate closely with our Claims Leadership team based in Chicago, Illinois. This hybrid role requires 60% onsite attendance at our Chicago office, allowing for both in-person engagement and the flexibility of remote work.

What the Candidate Will Do
  • Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
  • Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
  • Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
  • Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
  • Identify opportunities for team development and leverage individual strengths to build a high-performing team.
  • Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
  • Serve as a technical functional expert for direct reports and responsible for real time support.


Basic Qualifications
  • Bachelor's Degree or equivalent professional working experience.
  • 2+ years of front-line leadership experience in a result-driven environment
  • Willingness to work holidays, weekends, and/or mid-shift and overnights


Preferred Qualifications
  • 2+ years of experience in claims adjusting.
  • 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
  • 1 year of experience handling sensitive or safety-related user issues within Uber.
  • Strong understanding of claims policies and procedures, with the ability to apply them effectively.
  • Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
  • Proficient in managing multiple tasks across various technology platforms.
  • Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.
  • Experience or familiarity with project management


Responsibilities

For Chicago, IL-based roles: The base salary range for this role is USD $97,000 per year - USD $108,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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