Title:OperationsSupervisor 6 Commercial Lines

Work Mode:Remote (Southeastern US only)| Location/Supporting:A0Longwood, FL| Book Focus:A0General

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.A0Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.A0To view our branch locations, please visit: ioausa.com/locationsA0

About the Role:A0The Operations Supervisor 6 Commercial LinesA0is responsible forA0direct leadership andA0day-to-dayA0oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures,A0maintainingA0service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.A0

Key Responsibilities:A0

• Performance Standards:A0Monitor productivity, efficiency, quality, and service standards.A0

• Culture Promotion: Promote IOA culture and support team engagement.A0

• Professional Development:A0Support ongoing staff training and development.A0

• Succession Planning:A0Develop future branch operations leaders.A0

• Direct Staff Management:A0Lead Account Management staff and provide coaching and guidance.A0

• HR Management: Ensure compliance with HR policies and processes.A0

• Recruitment and Onboarding:A0ParticipateA0in hiring, interviewing, and onboarding.A0

• Performance Communication:A0Deliver evaluations andA0maintainA0transparent communication with leadership.A0

• Workflow Management:A0Assign and balance workloads to ensure service continuity.A0

• Operational Process Excellence:A0Implement and enforce processes and best practices.A0

• Data Analysis:A0Monitor and interpret performance data andA0take actionA0as needed.A0

• Data Integrity:A0MaintainA0accurateA0data across agency and carrier systems.A0

• Account Management:A0Manage an assigned book of business.A0

• Technical Support:A0Serve as a subject matter expert for coverage and service questions.A0

• Client Relationship Management:A0Manage client relationships and support renewals and service needs.A0

• Policy and Service Administration:Oversee policy administration, placement, billing, claims support, anddocumentation ofaccuracy.

• Renewal and New Business Execution:Lead or support the full renewal and new business process.

• Service Excellence:Deliver excellent service and proactivelyA0anticipateclient needs.

• Culture Promotion:Promote IOA culture and improve engagement.

• Policy Compliance: Stay updated on company policies and procedures.

• Champion IOA Values:DemonstrateA0integrity and leadership.

Ideal CandidateA0Qualifications:A0

• 5+ years ofindustry experience;or 7+ yearsA0of sales,A0marketingA0or relationshipA0managementA0experience

• Thorough knowledge of insurance brokerage and client needs

• Required active licensing

• Professional designationspreferred

• Strong analytical, problem-solving, and decision-making skills

• Exceptional customer service,communication,multitasking, and organizational skills

• Proficiencyin MS Office (Outlook, Word, Excel)

• High School Diploma (or equivalent)

What We Offer:A0

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to ExpectA0(Application Process):A0

• 30-Minute Phone Screen, Online Assessments, and Interview(s)