Claims Specialist - Professional CanadaMontreal, Quebec
As a Claims Specialist-Design Professional, you will play a critical role in AXA XL's claims for the Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What you'll be doing- Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.
- Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.
- Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.
- Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) while ensuring the highest level of customer service.
- Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.
- Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.
- Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.
- Active participation in new account and renewal meetings as required.
- Taking an active role in the development of educational material and risk management initiatives for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.
You will report to Bradley Thorn, Claims Manager - Professional Canada.
What you will BRINGWe're looking for someone who has these abilities and skills:
Required Skills and Abilities:- Fluently bilingual in both official languages (French & English).
- Must possess and maintain a valid Representative's Certificate for Commercial-lines claims adjustment in compliance with AMF requirements.
- Minimum 5 years handling litigation claims for Professional lines of business.
- Bachelor's degree or comparable degree. MBA preferred. LLB preferred
- Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
- Impeccable ethical reputation and an unwavering dedication to collaboration with clients, brokers, internal teams, and vendors; evidencing professionalism and diplomacy in all situations.
- Superior verbal and written communication in both official languages, collaboration, presentation and influencing skills with the established ability to communicate effectively with all internal and external stakeholders
- Strong analytical and organizational skills, with the proven ability to work independently while demonstrating initiative toward continuous improvement.
- Proficiency in Microsoft Office applications, particularly TEAMs, Outlook, Excel, and Word.
The Canada base salary range for this position is CAD 88,500- 132,500.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
