Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
10+ years in insurance claims management experience, preferably in trucking, general liability, and/or auto with bodily injury experience
5+ years management experience, with preference for managing in a remote environment
Comfortable with technology and evolving claims systems for better efficiencies
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and accountability in handling confidential information
Responsibilities
Manage a team of team leads and adjusters across various account lines
Achieve or exceed operational goals and overcome challenges
Implement best practices in claims handling from intake to settlement
Monitor claims data to identify trends and areas for improvement
Align team performance with client and customer expectations
Serve as a resource for handling escalated claims
Ensure accuracy in claim reserving and mitigate fraudulent claims
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy to support employee wellbeing
Generous family leave policy after 8 months of continuous work
Work from anywhere to promote work-life balance
Quality technology equipment provided for remote work support
Full Job Description
About the role
As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.
Who you are
Highly motivated and growth-oriented
Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
Passionate claims professional who cares about their team, the customer, and their experience
Empathetic leader. You exercise empathy and patience towards everyone you interact with
Sense of urgency - at all times. That does not mean working at all hours
Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture
Anti-status quo. You don't just wish things were done differently, you action on it
Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
And did we mention, a sense of humor. Claims are hard enough as it is.
What you'll do
Manage a team of team leads and adjusters managing a mix of accounts and lines of business
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Qualifications
Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience
5+ years management experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment
