Join Our Team as a Team Manager - General Liability at Zurich North America!
Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager, General Liability, to join our talented Claims team. This is an exciting opportunity to work in one of the following locations on a hybrid work schedule: Addison, TX; Schaumburg, IL; Atlanta, GA; Gold River, CA; Maitland, FL; Overland Park, KS, Rocky Hill, CT or Omaha, NE.
In this role, you'll take the lead in guiding a team of technical Claims Professionals, driving superior results, and fostering a culture of excellence. Your leadership will be key to ensuring operational efficiency, exceptional customer satisfaction, and the professional growth of your team members.
Your Key Responsibilities:- Deliver Results: Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
- Elevate Customer Satisfaction: Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
- Drive Best Practices: Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
- Lead with Purpose: Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
- Optimize Operations: Monitor team resources, allocations, and expenditures to manage costs effectively.
- Inspire Growth: Provide coaching, feedback, and development opportunities to help your team reach their full potential.
- Collaborate for Success: Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.
Basic Qualifications:- Juris Doctor with 5+ years of claims experience
OR - Bachelor's Degree with 6+ years of claims experience
OR - High School Diploma or Equivalent with 8+ years of claims experience.
- Strong customer service skills.
- Proficiency in Microsoft Office.
- Experience collaborating across teams.
- Knowledge of insurance legal statutes, claims handling, and regulatory environments.
- Ability to travel up to 20%.
Preferred Qualifications:- Experience managing commercial general liability claims
- Leadership experience in claims or operations.
- Full performance management experience
- Strong negotiation and analytical skills.
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $100,200.00 - $164,100.00, with short-term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Dallas, AM - Gold River, AM - Omaha, AM - Overland Park, AM - Rocky Hill
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID
