Digital Consultants is seeking a skilled
Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced, mission-critical environments.
- Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
- Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
- Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
- Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
- Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
- Perform UC upgrades, patching, clustering, and system integrations
- Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
- Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
- Provide technical guidance and support to operations teams and end users
- Assist with capacity planning, performance analysis, and UC system optimization
Requirements
- Education: High School with 10+ years (or commensurate experience)
- Clearance: TS/SCI
- Certification: DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
- Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex
- Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols
- Experience with Cisco CUBE, voice gateways, and SRST configuration
- Proficiency with dial plan design, call routing, and numbering plans
- Familiarity with video conferencing systems and multi-site collaboration solutions
- Experience with hybrid environments and enterprise IT solutions
Preferred Skills and Experience
- Strong troubleshooting and analytical skills
- Ability to document systems, configurations, and standards clearly
- Excellent communication and cross-team collaboration skills
- Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
- Experience with DoD NIPR, SIPR and JWICS Networks
The company offers the following benefits to permanent, full-time employees:- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
