Serves as a senior subject matter expert responsible for leading Customer Identification Program (CIP) verification activities required under the Bank Secrecy Act (BSA) and applicable regulatory requirements. This role provides expertise on processes, controls, laws, rules, and regulations related to customer verification requirements. This individual acts as an operational leader for the function, coordinating day-to-day business execution, monitoring performance outcomes, and driving adherence to established procedures and controls. Key responsibilities include facilitating performance and production reviews, supporting leadership routines and communications, maintaining procedural documentation, and coordinating new hire onboarding and ongoing associate development initiatives. The role provides guidance, coaching, and direction to associates and business partners, helping to strengthen business acumen, critical thinking, risk awareness, and continuous improvement across the organization. In addition, the incumbent leads operational efficiency initiatives, identifies opportunities for process and technology enhancements, and partners across FLUs and Control Functions to implement best practices that improve operational effectiveness, service quality, and business results. Monday-Friday 8am-5pm. Responsibilities: - Participates in Specialized Anti-Money Laundering Refresh activities, ensuring timely and accurate completion of activities on complex jurisdictions and regulatory requirements under compressed Service Level Agreements - Performs routing management support activities including employee development across operational functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance - Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting - Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities - Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks - Supports the implementation of new processes to improve the overall operating model Required Qualifications: - Minimum of 3 years of business operations and controls management experience, with demonstrated leadership capabilities and a proven ability to drive associate readiness, accountability, coaching, and performance development. - In office posture required for management of team. - Strong critical-thinking skills with the ability to influence stakeholders, evaluate processes, and lead meaningful improvements through the successful execution of change initiatives, while coaching and developing team members to embrace continuous improvement and deliver business results. - Proven ability to communicate and engage effectively across all levels of the organization, build and sustain collaborative partnerships, and provide thought leadership that supports organizational alignment and business objectives. - Excellent verbal, written, and presentation skills, with the ability to communicate with confidence and credibility, influence stakeholders, and demonstrate executive presence when engaging with leaders, business partners, and cross-functional teams. - Strong organizational agility, with the ability to navigate complex organizational structures, build effective relationships across diverse stakeholder groups, and adapt successfully in a fast-paced and evolving business environment. - emonstrated project management experience, with the ability to lead cross-functional initiatives, develop project plans, manage timelines and deliverables, identify and mitigate risks, and drive successful implementation of solutions that achieve business objectives and operational improvements. Qualifications: - Attention to Detail - Critical Thinking - Data Collection and Entry - Recording/Organizing Information - Research - Fraud Management - Interpret Relevant Laws, Rules, and Regulations - Problem Solving - Quality Assurance - Risk Management - Adaptability - Customer and Client Focus - Prioritization - Result Orientation - Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40