Salary : $101,566.40 - $162,468.80 Annually
Location : Technology Services (115 W. Second Avenue), Gastonia, NC
Job Type: Full Time
Job Number: 01794
Department: Information Technology
Opening Date: 08/26/2026
Closing Date: 9/30/2026 5:00 PM Eastern
FLSA: Exempt

General Definition of Work
The purpose of this position provides leadership and operational oversight of the City's technology infrastructure, systems, services, and assigned Technology Services divisions. The position directs technology operations, projects, and staff; evaluates and recommends technology solutions; and assists the Chief information Officer with strategic planning, policies, procedures, and departmental initiatives.

Work is performed independently under limited supervision and in support of the City's municipal government and public utility operations.

Essential Functions/Duties
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Provides leadership, direction, and operational oversight for assigned Technology Services divisions, managers, and staff to support City and departmental goals, system reliability, customer service, cybersecurity, physical security, and fiscal responsibility.
• Supervises, directs, evaluates, trains, and develops assigned staff; establishes work priorities and schedules; monitors performance and work progress; and addresses employee concerns, counseling, disciplinary actions, and performance evaluations.
• Manages technology projects through planning, implementation, documentation, communication, and evaluation to ensure alignment with departmental needs and City objectives.
• Reviews and evaluates technology project requests, organizational needs, and emerging technologies; researches and recommends strategic and tactical solutions related to information systems, telecommunications, infrastructure, and other technology initiatives.
• Collaborates with the CIO and Technology Services Management Team in developing and implementing departmental and organization-wide technology strategies, priorities, policies, procedures, and operational plans.
• Assists the CIO with departmental administration, including annual budget development, financial processes, procurement, RFPs, bids, proposal and contract review, negotiations, and related administrative activities.
• Assists with the development, implementation, and maintenance of cybersecurity, physical security, business continuity, and disaster recovery policies, plans, and procedures.
• Assists the CIO with personnel administration, including recruitment, hiring, employee development, performance management, and other personnel actions.
• Serves as the highest-level escalation point for assigned Technology Services operations and provides guidance and resolution for complex technical, operational, and customer service issues.
• Represents Technology Services with City departments, executive management, and City Council for assigned areas and acts on behalf of the department when the CIO is unavailable.
• Performs related work as assigned.

Education/Experience/Physical Demands/Special Requirements/Additional Information
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Information Technology, Management Information Systems, Electrical Engineering or related discipline.
• Over ten years of managing large scale projects and teams efficiently or related experience or an equivalent combination of education, training and experience.
• Project Management and/or Information Security training or certification preferred

SPECIAL CERTIFICATIONS AND LICENSES:

• Must possess and maintain a valid state driver's license with an acceptable driving history.
• Must successfully complete all required pre-employment screenings and background investigations, including a State Bureau of Investigation (SBI) background check, as required for employment within a public safety environment
• Emergency Management Institute - National Incident Management System (NIMS) IS-700, IS-100, IS-200, and IS-300 courses within one year of hire.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Physical

• Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Vision

• The position requires close visual acuity to prepare and analyze data and figures, perform accounting and transcription tasks, operate computer equipment, conduct extensive reading, inspect small defects and parts, operate and inspect machinery, use measurement devices, and perform assembly or fabrication tasks at close visual distances

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

High Deductible Health Plan with HSA
Dental
Vision
Life
Supplemental Insurance Plans
Pension (Local Government Employees' Retirement System)
401(k)
457
Short-term/Long-term Disability
Dependent Care Plan
Employee Assistance Program
On-Site Health Clinic
Employee Educational Assistance Program
Sick Leave (12 days per year)
Initial Employment Vacation: Starting at 12 days per year
Holidays (11 days per year)
Personal Day (1 day per year)

A comprehensive list of benefits can be found online at