Computer World Services Corp. (CWS)

Chief of Operations (Service Delivery / O&M Lead)

Computer World Services Corp. (CWS) • $140K — $180K *
Colorado Springs, CO 80918In-Person
Aerospace & Defense
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred; equivalent experience considered.
  • 8-10 years in IT/network operations management; 5+ years in a lead role on a DoD contract.
  • Experience managing multi-site 24/7 operations and service desk functions.
  • Experience in USSF/USAF or DoD Command and Control mission environments preferred.
  • ITIL certification required; DoD 8140/8570-aligned IAT Level II or III certification may be necessary.

Responsibilities

  • Direct daily O&M operations and incident management across all sites.
  • Manage the IT service desk and ensure effective trouble-ticket performance.
  • Oversee staffing schedules and surge response for critical outages.
  • Track and report operational metrics to project management and government representatives.
  • Handle IT asset management and ensure equipment accountability.
  • Coordinate technical escalations with engineering and cybersecurity teams.
  • Lead continuity-of-operations planning across the enterprise.
  • Manage user accounts, VIP services, and end-user device support.

Benefits

  • On-site position in Colorado Springs, CO, with travel up to 25%.
  • Directing a continuous 24/7 operation requires flexibility for shift and on-call duties.
Full Job Description
Owns day-to-day operational execution and 24/7/365 service delivery across a consolidated, multi-site DoD enterprise, including network operations, IT service desk / communications focal point, client systems support, and IT asset management. Primary owner of SLA / PPI performance at the operational level and of shift and coverage management across all supported installations.

Key Tasks & Responsibilities

  • Directs daily O&M operations, incident / problem / change management (ITIL-aligned), and Network Operations Center (NOC) performance across all sites.
  • Owns the communications focal point / IT service desk, client systems support, and trouble-ticket performance.
  • Owns staffing schedules, shift coverage, and surge response for outages or mission-critical events.
  • Tracks and reports operational metrics (SLAs, PPIs, ticket aging, Mean Time to Resolution) to the PM and Government COR.
  • Manages IT asset management (ITAM), equipment control / property custodian, warehouse accountability, and software license management.
  • Coordinates real-time hand-offs with the Chief Engineer on technical escalations and with cybersecurity staff on incident response.
  • Leads continuity-of-operations (COOP) planning and execution across the enterprise.
  • Oversees user account management, VIP services, and end-user device support.
  • Ensures operational compliance with security requirements and supports classified incident handling.
  • Manages Local Registration Authority (LRA) and related access-administration functions, including support to geographically separated units.


Education & Experience

  • Bachelor's degree preferred (equivalent experience considered).
  • 8-10 years in IT / network operations management, including 5+ years in a lead / chief operations role on a DoD or comparable large-scale O&M contract.
  • Experience managing multi-site 24/7 operations and service desk functions of comparable scale.
  • USSF/USAF or DoD space / Command and Control (C2) mission environment experience preferred.


Certifications

  • ITIL certification required.
  • DoD 8140/8570-aligned IAT Level II or III (e.g., Security+, CySA+, or higher) may be required.


Security Clearance

  • Active Top Secret (TS) clearance required; eligibility for TS/SCI may be required for certain work areas.
  • U.S. citizenship required.


Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • On-site position in the Colorado Springs, CO area; recurring presence at supported installations (travel estimated up to 25%).
  • Directs a 24/7/365 operation; shift, on-call, and after-hours coverage required for outages, exercises, and mission-critical events.


$140,000 - $180,000 a year

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.

About Computer World Services Corp. (CWS)

**Computer World Services Corp. (CWS) Careers**

Join the dynamic team at Computer World Services Corp. (CWS), a leader in providing innovative IT solutions and services. At CWS, job opportunities abound for professionals eager to advance their careers in technology and consulting.

Work You’ll Do

At Computer World Services Corp. (CWS), professionals will find themselves at the forefront of digital transformation, helping to shape the future of technology across various industries. The company offers a unique position in the marketplace, combining industry expertise, leadership in innovation, and a commitment to digital advancement.

Explore Career Opportunities

Computer World Services Corp. (CWS) is actively hiring and offers a range of positions from entry-level to senior leadership roles. Explore job opportunities that match your skills and interests in an environment that fosters professional growth and development.

Innovative Work Environment

Engage in groundbreaking projects that push the boundaries of technology and consulting. Computer World Services Corp. (CWS) is dedicated to innovation and excellence, providing employees with the opportunity to work on challenging assignments that drive significant impact.

Join a Diverse and Inclusive Team

Computer World Services Corp. (CWS) believes in the power of diversity and inclusion. The company fosters a culture where differences are embraced, and everyone is given the platform to thrive. Join a team where diversity training and leadership are part of everyday growth and development.

Internship Programs and Employment Benefits

Start your career with Computer World Services Corp. (CWS) through robust internship programs designed to give you a competitive edge. Full-time positions offer substantial benefits, including professional development programs, networking opportunities, and a supportive work environment that champions career advancement and personal growth.

Future-Proof Your Career

With Computer World Services Corp. (CWS), advance your career to new heights with access to unmatched training, certification support, and leadership development programs. The company is committed to the professional growth of its team members, ensuring that each individual's career journey is both rewarding and fulfilling.

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Learn more about Computer World Services Corp. (CWS)
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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