CIO - CHIEF INFORMATION OFFICER
JOB SUMMARY
The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the information Services (IS) program. The CIO will lead the hospital in planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IS operations. Additionally, the CIO will: Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the hospital; Facilitate communication between staff, management, physicians, vendors, and other technology resources within the organization; Oversee the back office computer operations of the hospital management information system, including local area networks and wide-area networks; Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation; Evaluate, design, and implement the systems that support end users in the productive use of computer hardware and software; Develop and implement user-training programs in conjunction with Educational Services; Oversee and evaluate system security and back up procedures.
JOB DUTIES
SYSTEMS ADMINISTRATION/REPORTING
Manage the Selection, contracting implementation and maintenance of hospital-wide information systems to improve business operations efficiency and continued progress towards Electronic Medical Records, as needed.
Promotes and oversees relationships between the hospital's IS resources and external entities (e.g., government, physicians, vendors, researchers, and other health care organizations).
Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA.
Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of hospital network information systems.
Coordinates and manages reporting needs and data analysis for the hospital. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost- effective manner.
Manages the system that provides training and support to end users in conjunction with Educational Services.
Ensures that data systems are capable of provision of all patient data and statistics as required by Federal, state and local agencies. Supports the development of patient reports as requested.
Develops and maintain system recovery plan in the event of power failure, damage to system, disaster, etc.
Facilitates correction of any system failures, contact point for computer problems.
Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.
BUDGET/CONTRACTS
Works collaboratively in developing the overall capital and operating budgets and processes for the IS Department with the Chief Financial Officer.
Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the hospital. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.
Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
Develops and monitors the approved annual operating and capital budgets for information and technology systems.
Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains
problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.
PLANNING/POLICY DEVELOPMENT
Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.
Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the hospital. This includes telephones, data imaging, patient management systems, and office automation.
Develops and enforces policy and procedures to ensure the protection of the hospital's IS assets and the integrity, security and privacy of information entrusted to or maintained by the hospital.
Oversees the linkage between external technology systems (e.g. government, physicians, vendors and other health care organizations) and the hospital's IS resources; including systems for electronic data exchange.
Recommend changes to software applications based on analysis of their impact to all users requirements.
Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.
Develop a post-implementation evaluation process for new or enhanced applications to measure the value-added effect, cost- saving and efficiencies for patient care.
Manage the integration of the various information and technology systems within the Hospital.
Keep abreast of current trends and developments in IT and healthcare fields through continuous professional development.
TRAINING
Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files.
Communicates IS plans, policies and technology trends throughout the organization, including management groups, physicians, board of directors and professional staff.
Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.
SUPERVISION/STAFF COORDINATION
Select, train, supervise, evaluate and dismiss, if necessary, employees of the information technology and telecommunications departments. Assure that the duties and roles assigned to the departments will be performed during vacations, illnesses, and other cases where they are not available.
Serve as a member of the Senior Management Team.
Serve as a member of other Medical Center Committees.
SPECIFIC JOB DEMANDS
Strength: Sedentary Work - Lifting, Carrying, Pushing, Pulling 10 Lbs. occasionally. Mostly sitting, may involve standing or walking for brief periods of time.
Reaching: Occasionally - Extending hand(s) or arm(s) in any direction.
Handling: Occasionally - Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.
Fingering: Occasionally - Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.
Talking: Frequently - Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Hearing: Frequently - Perceiving the nature of sounds by ear. Near Acuity: Frequently - Clarity of vision at 20 inches or less.
MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
The successful candidate will have a minimum of 10 years of experience with increasing responsibilities for management and support of information systems and information technology, direct management of a major IS operation is preferred. Current experience as a CIO in a hospital organization is desirable; CIO's from other complex healthcare organizations and number two's in hospital organizations will be considered.
A bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience is required. A Master's degree in Health/Hospital Administration, Public Health, Management Information Systems or Business Administration, or related field is desirable.
While not required, Meditech experience is desired.
Experience should include support of in-house information and communication systems in a multi-site client-server environment. Specific experience with practice management, financial management and clinical management information systems is a plus. The ideal candidate will also have:
Familiarity with desktop, notebook, handheld, and server computer hardware. Familiarity with local and wide area network design, implementation, and operation. Familiarity with operating systems such as Windows, Unix, and Linux.
Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.
Familiarity with various computer peripherals such as printers, monitors, modems and other equipment. General knowledge of business processes and their interrelationships.
Ability to analyze and resolve complex issues, both logical and interpersonal.
Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.
Ability to negotiate and defuse conflict.
Self-motivator, independent, cooperative, flexible, creative.
Comprehensive knowledge of:
Data processing methods and procedures, and computer software systems
Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management
Business process analysis and redesign
Design, management, and operation of managed IS systems Proven skills in: Negotiating with vendors, contractors, and others Budget preparation and monitoring Planning and organizing Management and leadership Communication
Project management Demonstrated ability to:
Relate to all levels of the user community
Be a team player that motivates and educates other team members
Plan, implement and support systems in a complex health care environment Set and manage priorities
Comprehend complex, technical subjects Translate technical language to lay audiences
Link and apply complex technologies to business strategies
WORKING CONDITIONS
No exposure to communicable diseases, toxic substances and other conditions common to a health-care environment. May be called upon to deal with patients and the public in a variety of settings within and outside the hospital.
DISCLOSURE
MMC commits to review, under the intent of this standard, and in coordination with medical professional opinion's and physical demands job analysis performed by certified professionals, an individual's ability to be reasonably accommodated within the role they are responsible and qualified to perform.
MMC is committed to complying with the Americans with Disabilities Act ("ADA") and providing equal opportunity employment for qualified persons with disabilities. All employment practices and activities are conducted on a nondiscriminatory basis. Meadville Medical Center will follow any state or local law that provides individuals with disabilities greater protection that the ADA.
Every effort has been made to make your job description as complete as possible. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific tasks does not exclude them from the position if the task is similar, related, or is a logical assignment to the position, or is imperative for patient care and to meet emergency situations.
